# Revenue Operations Lead

**Company:** [Luma AI](https://hotfix.jobs/companies/lumalabs-ai)
**Location:** Redwood City, CA
**Role:** Revenue Operations
**Experience:** 5+ years
**Skills:** Salesforce, HubSpot, CRM, Excel, Google Sheets, Looker, Tableau, Sigma, AI Tools, Claude
**Posted:** 2026-06-16

> Strategic partner to Sales, CS, Marketing, and exec leadership optimizing GTM operations, systems, forecasting, and processes to scale revenue growth in a high-growth AI startup.

## Job Description

## What You'll Do
- Own and optimize the GTM technology stack, including CRM, sales engagement, and customer success platforms, ensuring accurate data and seamless workflows across systems.
- Lead CRM enhancements, systems implementations, and process improvements that improve visibility, efficiency, and execution across GTM teams.
- Build and maintain dashboards and reporting infrastructure for forecasting, pipeline health, retention, expansion, and revenue performance.
- Design and improve lead routing, lifecycle management, and handoff processes across Marketing, Sales, and Customer Success.
- Partner closely with Sales and Customer Success leadership on territory planning, capacity planning, quota design, and compensation modeling.
- Support quarterly and annual planning cycles, including forecasting, headcount planning, and operational performance reviews.
- Identify opportunities to leverage AI-powered tools and workflows to improve productivity, reporting, and business decision-making.
- Ensure data integrity and establish scalable processes that support Luma's continued global growth.

## Who You Are
- 5+ years of professional experience in Revenue Operations, Sales Operations, Customer Success Operations, or Business Operations.
- Proven experience supporting both Sales and Customer Success organizations in a high-growth technology environment.
- Strong technical proficiency with CRM platforms and systems implementation, including Salesforce, HubSpot, or similar GTM technology ecosystems.
- Advanced analytical skills, including proficiency with Excel/Sheets, reporting tools, and operational analysis, with the ability to translate complex data into actionable business insights.
- Demonstrated hands-on experience building and improving operational processes, systems, and reporting infrastructure.
- Familiarity with modern AI tools and workflows, including platforms such as Claude, and a demonstrated ability to leverage AI to improve efficiency and execution.
- Exceptional cross-functional communication skills with the ability to influence stakeholders across multiple teams and levels.
- High agency and comfort operating in a fast-paced startup environment with significant ownership and ambiguity.
- Experience working across sales and customer success motions with proven cross-functional impact.

## What Sets You Apart (Bonus Points)
- Experience working in media, advertising technology, creative technology, or generative AI companies.
- Experience with advanced business intelligence tools such as Looker, Tableau, Sigma, or similar platforms.
- Experience implementing or scaling CRM and GTM systems in rapidly growing organizations.
- Prior experience helping scale operational infrastructure during periods of significant company growth.
- Demonstrated leadership potential and interest in growing into a future RevOps leadership role.

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