# Senior Director, IT

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $200k – $250k/yr
**Experience:** 10+ years
**Skills:** ERP, CRM, Supply Chain Management, Identity And Access Management, SSO, MFA, Endpoint Management, APIs, Systems Integration, Public Cloud, Private Cloud, Sox, SOC 2, It Service Management, AI Automation
**Posted:** 2026-08-20

> Leads Crusoe’s global IT organization across service desk, systems engineering, and enterprise technology. The role owns IT operations, enterprise systems, security-related access controls, technology strategy, budgets, vendors, and team scaling, requiring 10+ years of IT and enterprise systems experience.

## Job Description

## Responsibilities
- Own global IT operations and service delivery, including SLAs, escalation models, and operational metrics.
- Lead the Service Desk, Systems Engineering, and Enterprise Technology functions, including Director-level direct reports.
- Manage the enterprise systems portfolio, including ERP, CRM, supply chain, and other business systems.
- Define and own the multi-year enterprise technology roadmap, including architecture, build-versus-buy decisions, automation, and AI adoption.
- Champion AI adoption across IT operations to automate workflows, increase team capacity, and reduce manual effort.
- Oversee identity and access management, including directory services, SSO, MFA, role-based access controls, and IT asset management.
- Develop and manage annual IT budgets and vendor performance.
- Direct IT buildouts for new locations and manage onboarding and offboarding processes.
- Establish governance for change management, access controls, and system reliability.

## Requirements
- 10+ years of experience across IT operations and enterprise systems.
- 5+ years leading multi-function IT or enterprise technology organizations.
- Experience owning Service Desk, Systems Engineering, and Enterprise Technology functions.
- Extensive experience implementing and managing ERP platforms and enterprise business systems at scale.
- Expertise in identity and access management, device management, endpoint platforms, system integrations, and APIs.
- Experience building and scaling teams, hiring leaders, and creating structure in a high-growth environment.
- Experience in manufacturing, construction, or data center environments and in compliance-regulated environments such as SOX or SOC 2.
- Experience managing IT budgets, vendor relationships, build-versus-buy decisions, and AI initiatives.
- Executive presence and ability to communicate technology strategy, risk, and investment tradeoffs to C-suite leadership.
- Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
- Ability to pass a background check.

## Nice-to-Haves
- Experience at an infrastructure, cloud, or AI company that builds physical infrastructure at scale.
- Experience leading technology modernization or transformation initiatives.
- Familiarity with hybrid infrastructure environments, including public and private cloud.
- MBA or equivalent business strategy experience.

## Compensation & Benefits
- Compensation range of **$200,000–$250,000 plus bonus**.
- Restricted Stock Units included in all offers.
- Paid time off, paid holidays, and leave of absence programs.
- Comprehensive health, dental, and vision insurance.
- Employer HSA contributions.
- Paid parental leave, paid life insurance, and short- and long-term disability.
- Professional development and tuition reimbursement.
- Mental health and wellness support.
- Commuter benefits, cell phone stipend, and 401(k) plan with company match up to 4% of salary.
- Volunteer time off, global travel insurance, emergency assistance, daily meals allowance, and location-specific perks.

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