# Manager, Implementation

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Engineering Management
**Salary:** $94k – $167k/yr
**Experience:** 7+ years
**Skills:** Saas Implementation, Benefits Administration, Benadmin, Flex, Cobra, Aca, People Management, Process Design, Customer Education, Cross-Functional Collaboration, Csat
**Posted:** 2026-08-27

> Leads a global team implementing Benefits Administration products, improving processes, supporting launches, and partnering with Product, Sales, and Engineering. Requires 7+ years of SaaS implementation experience, 5+ years in Benefits Administration, and 3+ years managing teams.

## Job Description

## Responsibilities
- Mentor, hire, and lead a global team of 5–7 Benefits Administration product specialists.
- Drive implementation performance against productivity, project completion, exit-gate, and CSAT metrics.
- Design and revise documentation, implementation playbooks, and customer education materials.
- Streamline Direct and Broker Benefits Administration implementation experiences.
- Partner with Product and Sales to build Benefits Administration qualification processes.
- Support Global Benefits Administration product launches, including facilitating training.
- Represent the customer experience perspective in the development of US and Global Benefits products.
- Coordinate with insurance operations, Product, and Engineering teams to resolve bugs and launch features and processes.
- Connect Engineering, Product, and customer-facing teams.
- Directly lead or assist with customer implementations when needed.

## Requirements
- 7+ years of experience implementing SaaS products.
- 5+ years of experience with Benefits Administration; implementation experience strongly preferred.
- 3+ years of people and team management experience.
- Experience implementing Benefits products, particularly Benefits Administration, Flex, COBRA, and ACA.
- Strong prioritization and time-management skills.
- Ability to operate independently in a fast-paced, ambiguous, and unstructured environment.
- Data- and process-oriented leadership with strong attention to detail.
- Ability to solve complex, interdependent problems.
- Experience growing teams with a learning mindset and people-first approach.
- Ability to partner with cross-functional leaders to improve products and processes.
- Customer-focused mindset and strong sense of ownership.

## Compensation
- US salary range: $94,350–$166,500, plus benefits and equity.

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