# Client Training and Adoption Specialist

**Company:** [SpotOn](https://hotfix.jobs/companies/spoton)
**Location:** Royal Oak, MI, Chicago, IL, San Francisco, CA
**Role:** Customer Success
**Salary:** $48k – $69k/yr
**Experience:** 2+ years
**Skills:** restaurant management systems, pos systems, spoton pos, training delivery, virtual training platforms, Zoom, microsoft teams, webex, Presentation Skills, restaurant operations
**Posted:** 2026-07-27

> The Client Training and Adoption Specialist trains restaurant operators on SpotOn's POS and software suite through in-person and remote sessions, creates training materials, and provides ongoing support to maximize technology adoption. Requires 2+ years restaurant operations experience, training skills, and strong communication.

## Job Description

## Essential Functions
- Design and conduct engaging training sessions for restaurant operators on POS functionality, configurations, reporting, and SpotOn's software suite, using various instructional techniques and multimedia.
- Create comprehensive training materials including user guides, tutorials, video demonstrations, and interactive modules tailored to different learning styles.
- Conduct remote training sessions via Zoom, leveraging technology for interactive experiences.
- Facilitate Q&A sessions to address client questions in real-time with clear explanations.
- Encourage active participation through group activities, case studies, and role-playing.
- Maintain detailed notes and compile training reports on sessions, feedback, and improvements.
- Regularly review and update training materials based on software updates, trends, feedback, and best practices.

## Minimum Qualifications
- Strong understanding of restaurant management systems and software.
- Excellent communication and presentation skills.
- Proficiency in virtual training platforms (Zoom, Microsoft Teams, WebEx).
- Exceptional interpersonal skills and ability to adapt to different learning styles.
- Strong organizational skills and attention to detail.
- Demonstrated problem-solving abilities.
- Excellent note-taking skills.
- Ability to convey complex instructions in layman's terms.
- Ability to maintain professionalism with diverse client personalities.
- 2+ years experience in restaurant operations, management, or hospitality.
- 1+ year experience implementing and/or supporting SpotOn POS.
- 1+ year proven experience delivering engaging training sessions in-person and remotely.

## Education
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- HS Diploma or equivalent required.

## Compensation and Benefits
**Compensation:** Base pay range is $23.00-31.00 per hour. Offers reflective of candidate’s location and experience.

**Benefits:**
- Medical, Dental and Vision Insurance
- 401k with company match
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups
- Monthly cell phone and internet stipend
- Tuition reimbursement up to $2,000 per year

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