# Director, People Experience

**Company:** [Upstart](https://hotfix.jobs/companies/upstart)
**Location:** Remote
**Role:** People Ops
**Salary:** $191k – $265k/yr
**Experience:** 10+ years
**Skills:** Employee Experience, Performance Management, Compensation Programs, Employee Listening, Generative AI, Change Management, Internal Communications, Enterprise Program Management, People Analytics, Organizational Change, Employee Resource Groups, Stakeholder Management, Data Analysis
**Posted:** 2026-08-28

> Leads enterprise People programs spanning performance and compensation cycles, employee listening, GenAI adoption, engagement planning, and employee resource groups. This individual contributor director role requires 10+ years of related experience, strategic systems thinking, senior stakeholder influence, and strong execution.

## Job Description

## Responsibilities
- Own the strategy, design, and end-to-end delivery of mid-year and year-end performance cycles.
- Lead the employee listening strategy and Pulse program, partnering with People Analytics and HR business partners to turn survey data into organizational insight, leader action, and employee follow-through.
- Drive employee adoption of GenAI tools and new ways of working through change strategy, communications, learning, experimentation, and measurement.
- Build and govern an enterprise employee engagement calendar covering employee asks, communications, timing conflicts, and cumulative burden.
- Partner with functional owners to improve the timing, sequencing, messaging, and delivery of company-wide employee asks.
- Strengthen employee resource groups by defining their purpose, operating model, standards, annual rhythm, and self-service tools.
- Identify employee-facing needs without a clear strategy or owner, align stakeholders, and develop scalable approaches.
- Translate program insights into concise recommendations for People and business leaders.
- Establish success measures and use data and feedback to improve programs, documentation, governance, and operating practices.

## Requirements
- 10+ years of experience in employee experience, internal communications, enterprise program management, People/HR programs, organizational change, or a related field.
- Experience owning complex, enterprise-wide programs requiring alignment across senior and cross-functional stakeholders.
- Strong strategic and systems thinking, with the ability to turn ambiguous problems into practical plans.
- Excellent written and verbal communication skills, including presenting recommendations to senior leaders.
- Strong influence, relationship-building, negotiation, and stakeholder management skills.
- Ability to use quantitative and qualitative data to identify patterns, test assumptions, and recommend action.
- High standards for execution and willingness to work hands-on as an individual contributor.
- Sound judgment, curiosity, humility, and adaptability.

## Nice-to-haves
- Experience leading performance management, compensation, employee listening, or other enterprise People programs.
- Experience driving employee adoption or behavior change related to AI, technology, or new ways of working.
- Experience designing operating models or enablement systems for ERGs, employee communities, or volunteer-led programs.
- Experience in a fast-moving, founder-led, technology, fintech, or highly regulated environment.
- Experience across multiple disciplines, including internal communications, HR/People programs, enterprise program management, change management, learning, or people analytics.

## Compensation and Benefits
- Anticipated base salary: $191,000–$265,300 annually, depending on geographic location, job-related skills, experience, and education or training.
- Compensation regions vary by location.

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