# Manager, Administrative Coordinator Program

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Mexico City, Mexico
**Role:** People Ops
**Skills:** Stakeholder Management, Headcount Planning, Hiring Practices, Project Management, Program Management, Capacity Planning, Performance Management, Coaching, Onboarding, Training, Process Improvement, Automation, Roadmapping, Knowledge Management, Travel And Expenses
**Posted:** 2026-08-06

> Manages the Administrative Coordinator program, leading a distributed team, overseeing hiring, capacity planning, onboarding, performance, and operational processes. The role partners with stakeholders to improve global program effectiveness and scale administrative support.

## Job Description

## Responsibilities

- Manage and lead a team of Administrative Coordinators.
- Maintain an understanding of team workload and bandwidth.
- Develop and maintain adherence to the program scope, ensuring individuals are set up for success.
- Monitor team and individual performance and quality of support.
- Develop and maintain program documentation and guidelines.
- Provide regular feedback and coaching to team members.
- Address program escalations, feedback, and concerns.
- Build strong executive, peer, and stakeholder relationships; maintain effective communication channels and influence without authority.
- Manage headcount and capacity planning in partnership with the ABP Program Manager.
- Manage onboarding and training logistics for new Administrative Coordinators.
- Serve as an expert on Stripe and ABP policies and guidelines, including travel and expenses; provide guidance on administrative best practices, tools, and processes.
- Identify and solve large-scale, ambiguous, and complex problems with company- and organization-wide impact.
- Drive strategic program changes, including processes, documentation, and measurement.
- Draft and distribute communications across the ABP Team and to key stakeholders.
- Ideate and implement process improvements for the global ABP Program.
- Drive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of working.
- Contribute to strategic planning and roadmapping for the global ABP Program.
- Support tools, processes, templates, playbooks, and knowledge management efforts.
- Exercise excellent judgment on sensitive and cross-functional issues, building collaboration across leaders, sub-teams, and the broader organization.

## Minimum Requirements

- Experience managing stakeholders and influencing critical client relationships.
- Experience in headcount planning and hiring practices.
- Experience in project and program management.
- Experience as an Administrative or Executive Assistant, or deep knowledge of administrative support roles.

## Preferred Qualifications

- Experience managing or leading individuals or a small team.
- Experience managing global programs.
- Experience mentoring, growing, and developing individual contributors.
- Experience managing bandwidth and balancing workloads across multiple individuals.

## Similar jobs

- [Manager, Enrollment](https://hotfix.jobs/jobs/0b587b43-2f2b-4675-b639-00d3fcce4022) - OpenLoop - Remote
- [Senior Manager, Learning & Quality Operations, Enrollment](https://hotfix.jobs/jobs/ec95993d-39cd-4471-9f90-db2a43bb98a3) - Thyme Care - Remote
- [Sr. Staff People Partner](https://hotfix.jobs/jobs/94f5ebb6-8cfb-41f3-a025-c26d96cfe59f) - OpenLoop - Remote

**Apply:** https://hotfix.jobs/jobs/e0f15c60-e51e-4c11-95b7-5c0e3da807c7
**Canonical:** https://hotfix.jobs/jobs/e0f15c60-e51e-4c11-95b7-5c0e3da807c7