# Tax Support Specialist

**Company:** [Sphere](https://hotfix.jobs/companies/sphere)
**Location:** San Francisco, CA
**Role:** Customer Success
**Experience:** 4+ years
**Skills:** Indirect Tax Compliance, Tax Operations, Tax Automation Platforms, Avalara, Vertex, Sovos, APIs, Customer Success, Professional Services, CPA, Mst, Cmi
**Posted:** 2026-07-15

> Serve as tax subject matter expert partnering with Customer Success to help customers navigate complex tax compliance using Sphere's AI platform. Troubleshoot issues, translate feedback to product improvements, create documentation, and support implementations and escalations. Requires 4+ years in tax operations/compliance.

## Job Description

## Responsibilities
- Develop deep understanding of tax platform, customer workflows, and product capabilities.
- Build relationships with Customer Success, Sales, Product, Engineering, and Tax teams.
- Learn customers' tax compliance needs, common challenges, and implementation workflows.
- Serve as trusted internal resource for tax-related customer questions and escalations.
- Review existing customer processes and identify opportunities to improve customer experience.
- Partner with Customer Success Lead to support customer implementations, onboarding, and ongoing success.
- Serve as tax SME for customer conversations on compliance requirements, filing processes, and tax workflows.
- Help customers understand how the platform supports their tax obligations and business needs.
- Troubleshoot complex customer issues by collaborating with internal Tax, Product, Engineering, and Operations teams.
- Translate customer feedback and pain points into product improvement opportunities.
- Support customer escalations and drive issues to resolution.
- Create customer-facing documentation, enablement materials, and best practices.
- Identify patterns across customer needs and partner with internal teams to improve processes and product capabilities.
- Support strategic customer initiatives, including new country launches, regulatory changes, and new product offerings.

## Requirements
- 4+ years of experience in tax operations, tax compliance, indirect tax, accounting operations, or related field.
- Strong understanding of indirect tax compliance processes and operational workflows.
- Experience working with customers, stakeholders, or cross-functional teams.
- Ability to explain complex tax concepts clearly to both technical and non-technical audiences.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Ability to manage multiple priorities and customer needs in a fast-paced environment.
- Strong written and verbal communication skills.
- Comfortable partnering with Product and Engineering teams to resolve issues and improve processes.

## Nice-to-Haves
- Experience working at a tax technology, SaaS, fintech, ERP, or financial software company.
- Experience supporting enterprise customers or complex implementations.
- Experience with tax automation platforms such as Avalara, Vertex, Sovos, or similar solutions.
- Familiarity with APIs, integrations, or technical implementations.
- Experience creating customer-facing documentation or enablement materials.
- Experience working with Customer Success or Professional Services teams.
- CPA, MST, CMI, or other relevant tax/accounting certification.

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