Director, Value Realization
Lead value realization efforts by designing ROI frameworks, establishing customer baselines, and enabling CSMs to drive measurable outcomes. Partner cross-functionally with Sales, Product, and Data to influence GTM strategy and product direction.
What You’ll Own
- Design and operationalize a repeatable ROI framework for prospects and customers
- Serve as a cross-functional leader influencing GTM strategy, product direction and customer growth initiatives through measurable customer value outcomes
- Develop a technical assessment methodology for evaluating prospective and existing customers, identifying fit, readiness, and value potential, while generating insights that inform Clarium's ideal customer profile as the dataset matures
- Partner with Sales and Marketing to strengthen our commercial value narrative
- Establish pre- and post-implementation baselines for each customer to measure realized outcomes, and aggregate trends and insights across the portfolio to identify patterns in value delivery
- Create an initial value realization dashboard in collaboration with Product and Data teams
- Enable Customer Experience teams to lead ROI-driven QBRs and executive conversations
- Translate operational and product outcomes into executive-level narratives that support customer expansion, retention and strategic decision-making
- Participate in advanced sales cycles, including executive-level prospect meetings, on-site presentations, and strategic ROI discussions with prospective customers
- Help shape requirements for AI-driven and agentic workflow capabilities by translating customer operational patterns and value outcomes into scalable product intelligence
- Identify opportunities to improve expansion, retention, and long-term customer value
- Build the systems, processes, and eventually team structure needed to scale the function
- Influence product roadmap decisions based on measurable customer outcomes
- Drive measurable improvements in customer expansion and retention
- Establish Value Realization as a core capability across the organization
What We’re Looking For
- Experience in value engineering, strategic consulting, customer strategy, revenue operations, or customer value realization
- Strong executive communication skills with the ability to engage CFO, COO, and CEO stakeholders
- Analytical mindset with experience translating operational data into business outcomes
- Ability to design scalable operational frameworks, playbooks and measurement systems that evolve from early customer engagements into repeatable company-wide capabilities
- Ability to work cross-functionally across Sales, CX, Product, and Data teams
- Experience building processes and functions in high-growth environments
- Comfort operating in ambiguity and creating structure from scratch
- Healthcare technology or enterprise SaaS experience preferred
Compensation & Benefits
- Target Base Salary Range: $140,000–$190,000
- Incentive Stock Options proportionate to your salary
- Fully remote, with a NYC co-working space available; 20–25% travel expected for on-site executive engagements, QBRs, and account health visits
- Unlimited PTO
- Top-tier health, vision, and dental benefits
- 401K
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