# Director, People Operations
**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** San Francisco, CA
**Salary:** $88K-$289K
**Experience:** 8+ years
**Skills:** Hr Operations, People Operations, HRIS, Process Automation, Ai Implementation, Policy Development, Compliance Management, Change Management, Team Leadership, Service Delivery
**Posted:** 2026-06-25
> Lead and transform People Operations globally, driving automation, AI adoption, and service excellence while enabling strategic HR initiatives. Own front-line HR support, policy standardization, and operational frameworks.
## Job Description
## What You'll Do

### Lead and Transform People Operations
- Transform and lead the People Operations team to align with the company's new Employee & Manager Experience strategy.
- Oversee all employee-facing People Operations services, ensuring timely, accurate, and high-quality support across the employee lifecycle.
- Act as the "front door" to HR, establishing seamless handoffs and strong operational relationships across the Chief People Officer Leadership Team (CPOLT).
- Drive process standardization, simplification, and global consistency across all HR operations.

### Drive Automation and Agentic Support
- Champion the adoption of agentic support by playing a lead role in the Okta 1 implementation.
- Leverage technology, automation, and AI as force multipliers to improve efficiency, scale services, and elevate the user experience.
- Partner with TDI, HRIS and Digital Solutions to ensure systems are configured to support intuitive, self-service experiences for employees and managers.

### Oversee Policy and Compliance Operations
- Lead the completion, standardization, and writing of all HR policies globally, ensuring they are clear, compliant, and accessible.
- Ensure operational compliance across all regions, mitigating risk while maintaining a frictionless employee experience.

### Enable the Future-State Support Model
- Partner with the VP to build the infrastructure required for the new Manager Support Model, enabling a team of generalists to handle day-to-day leadership challenges.
- Provide the operational backbone necessary to shift transactional support away from People Business Partners.

## What Success Looks Like
- **Team Optimization:** The People Operations team is successfully aligned to our new service model, highly engaged, and equipped with the development and support needed to scale efficiently.
- **Service Excellence:** Employees consistently report that accessing HR support is simple, intuitive, and fast. Core operational processes are executed flawlessly.
- **Technological Adoption:** Agentic support and Okta 1 are successfully implemented and widely adopted, leading to a measurable increase in self-service resolution and automated service delivery.
- **Global Consistency:** All global HR policies are fully documented, communicated, and easily navigable by the workforce.
- **Strategic Enablement:** By owning the operational details and front-line support, you successfully enable the broader HR team and People Business Partners to focus on strategic organizational goals.

## Leadership Expectations
- **Product-Minded Builder:** You think like a product leader, designing HR processes and operational workflows around the customer (employee) need.
- **Relentless Simplifier:** You naturally challenge unnecessary complexity and strive for operational elegance.
- **Tech-Forward:** You embrace technology and AI, always looking for ways to automate manual tasks and scale impact.
- **Collaborative Partner:** You build strong cross-functional relationships and operate with a high degree of customer service and empathy.
- **Change Champion:** You are comfortable navigating ambiguity, driving change, and leading teams through transformation.
**Apply:** https://hotfix.jobs/jobs/director-people-operations-at-okta-616af803-515a-47be-a094-0a2bc3e0ff01
**Canonical:** https://hotfix.jobs/jobs/director-people-operations-at-okta-616af803-515a-47be-a094-0a2bc3e0ff01