# Director, Partner Success
**Company:** [Metropolis](https://hotfix.jobs/companies/metropolis)
**Location:** Chicago, IL
**Salary:** $150K-$175K
**Experience:** 5+ years
**Skills:** Account Management, Client Success, P&L Management, Budget Management, Financial Reporting, Data Storytelling, Monthly Business Reviews, Quarterly Business Reviews, Cross-Functional Collaboration, Executive Relationship Management
**Posted:** 2026-05-28
> Own partner success, retention, and growth for a strategic portfolio. Drive financial performance, deliver MBRs/QBRs, manage escalations, and serve as the partner advocate across product, data, and operations teams.
## Job Description
## What you'll do

- Own end-to-end partner success and retention for a portfolio of strategic partners
- Serve as the primary day-to-day relationship owner and the partner’s internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams, driving follow-up to completion, and closing the loop
- Develop a deep understanding of each partner’s business objectives, operational goals, and financial budget while ensuring Metropolis consistently delivers against them
- Own the financial performance of your portfolio, delivering on partner budget commitments while ensuring internal financial targets are met
- Partner closely with the Data team to produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) that clearly demonstrate driven value
- Champion new Metropolis initiatives, products, and service offerings with partners to build the value case, secure buy-in, and drive adoption
- Unlock growth across the portfolio by adding new accounts within existing partner portfolios and expanding service offerings within accounts already under contract
- Build durable, executive-level trust through consistent delivery, financial discipline, fast responsiveness, and visible ownership of commitments
- Lead the resolution of partner escalations by coordinating cross-functional responses and driving root-cause follow-through
- Serve as the voice of the partner internally to represent their needs in product, operations, and data discussions and help shape priorities accordingly

## What we're looking for

- 5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts
- Strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
- Communicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences from site operators to the C-suite
- High responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments
- Take complete ownership of projects, action items, and commitments to drive them to completion independently
- Build trusted relationships at multiple levels of a partner organization from local operations through to executive leadership
- Navigate and influence internal product, data, operations, and finance teams to deliver results on behalf of the partner
- Strong data storytelling skills to translate operational and financial metrics into clear, persuasive value narratives for weekly updates, MBRs, and QBRs
- Remain composed under pressure to defuse partner escalations and make sound decisions with imperfect information
- Travel approximately 5–10% for a mix of partner meetings, team meetings, and corporate events

## Nice to have

- Background in the parking industry, or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments

## Compensation & Benefits

- Anticipated base salary: $150,000 - $175,000 USD annually
- Healthcare benefits, 401(k) plan, short-term and long-term disability coverage, basic life insurance, stock option plan, bonus plans
**Apply:** https://hotfix.jobs/jobs/director-partner-success-at-metropolis-4b9114d0-7c5c-4f4d-9116-cc2bc5c51897
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