# Director, Partner Success
**Company:** [Metropolis](https://hotfix.jobs/companies/metropolis)
**Location:** Nashville, TN
**Experience:** 5+ years
**Skills:** Account Management, Client Success, P&L Management, Budget Management, Financial Reporting, Data Storytelling, Monthly Business Reviews, Quarterly Business Reviews, Cross-Functional Collaboration, Escalation Management
**Posted:** 2026-05-27
> Own end-to-end partner success and retention for strategic partners, managing financial performance, driving growth, and serving as the primary relationship owner and internal advocate. Requires 5+ years of client success or account management experience with strong financial acumen.
## Job Description
## Responsibilities
- Own end-to-end partner success and retention for a portfolio of strategic partners
- Serve as the primary day-to-day relationship owner and the partner’s internal advocate, channeling partner reporting, product, and data needs to internal teams
- Develop deep understanding of each partner’s business objectives, operational goals, and financial budget
- Own the financial performance of the portfolio, delivering on partner budget commitments while meeting internal financial targets
- Partner with the Data team to produce weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs)
- Champion new Metropolis initiatives, products, and service offerings with partners to drive adoption
- Unlock growth by adding new accounts within existing partner portfolios and expanding service offerings
- Build durable, executive-level trust through consistent delivery and visible ownership of commitments
- Lead the resolution of partner escalations by coordinating cross-functional responses
- Serve as the voice of the partner internally to shape product, operations, and data priorities

## Requirements
- 5+ years of relevant experience in client success, account management, or strategic customer-facing role with track record of retaining and growing complex accounts
- Strong financial acumen including owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
- Clear, concise, and professional communication skills in writing and in person with cross-functional teams and external audiences (site operators to C-suite)
- High responsiveness and follow-through on all partner and colleague commitments
- Complete ownership of projects, action items, and commitments
- Ability to build trusted relationships at multiple levels of a partner organization
- Navigate and influence internal product, data, operations, and finance teams
- Strong data storytelling skills to translate operational and financial metrics into clear value narratives
- Composure under pressure to defuse escalations and make sound decisions with imperfect information
- Travel approximately 5–10% for partner meetings, team meetings, and corporate events

## Nice-to-Haves
- Background in the parking industry, or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments
**Apply:** https://hotfix.jobs/jobs/director-partner-success-at-metropolis-460f3913-287a-477e-b1cf-bad405676f45
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