# Director of Enterprise Customer Success
**Company:** [Eve](https://hotfix.jobs/companies/eve)
**Location:** Remote
**Salary:** $225K-$280K
**Experience:** 8+ years
**Skills:** Customer Success, Account Management, B2B SaaS, Enterprise Accounts, Renewals, Expansion Strategy, QBRs, Executive Relationships, Cross-Functional Collaboration, Team Leadership
**Posted:** 2026-05-11
> Leads enterprise customer success strategy, drives renewals and expansion for strategic accounts, builds executive relationships via onsite visits and QBRs. Requires 8+ years B2B SaaS experience managing large accounts and leading CS teams, with 50% travel.
## Job Description
## What You’ll Do

- Own the enterprise customer success strategy and renewal motion for all strategic accounts, and shape the long-term vision for the enterprise customer journey as the company continues to scale
- Build strong executive relationships with enterprise customers through frequent onsite visits, QBRs, and ongoing strategic engagement
- Drive renewal outcomes across a rapidly growing enterprise customer base, ensuring strong retention and expansion performance
- Establish a proactive, scalable enterprise success playbook and operating cadence
- Lead from the front in high-stakes customer situations, including escalations, executive alignment, and renewal negotiations
- Partner cross-functionally with Sales, Product, Support, and Leadership to advocate for customer needs and drive long-term account success
- Coach and mentor a growing enterprise CS organization
- Create a high-touch customer engagement model that strengthens influence, trust, and adoption across executive stakeholders

## What We’re Looking For

- **8+ years** of experience in Customer Success, Account Management, or Strategic Partnerships within B2B SaaS
- Significant experience managing large enterprise accounts and complex renewals
- Proven track record owning and scaling enterprise customer success motions at reputable, high-growth technology companies
- Deep experience working directly with executive stakeholders and navigating complex organizations
- Commercially minded with strong instincts around renewals, expansion, and customer strategy
- Highly charismatic, relationship-oriented, and comfortable operating as the face of the company with customers
- Strong operator who can build process, accountability, and rigor while remaining deeply customer-facing
- Experience leading and developing high-performing Customer Success teams
- Comfortable with frequent travel and in-person customer engagement
- Thrives in fast-moving environments and enjoys building systems and processes from the ground up

**This role will require at least 50% travel**

## Compensation & Benefits

**US Base Salary Range**: $225,000—$280,000 USD

- Competitive Salary & Equity
- 401(k) Program with Employer Matching
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits*
- Autonomous Work Environment
- Workplace Setup Reimbursement
- Telecomm Stipend
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In office Perks*

*In office employees only
**Apply:** https://hotfix.jobs/jobs/director-of-enterprise-customer-success-at-eve-20a053fe-e0e7-46dc-99b7-3e44a2a3d5aa
**Canonical:** https://hotfix.jobs/jobs/director-of-enterprise-customer-success-at-eve-20a053fe-e0e7-46dc-99b7-3e44a2a3d5aa