# Director, Member Engagement
**Company:** [Chamber Cardio](https://hotfix.jobs/companies/chamber-cardio)
**Location:** Remote
**Experience:** 5+ years
**Skills:** Member Engagement, Population Health, Value-Based Care, Medicare Advantage, Managed Care, Campaign Management, Vendor Management, Tcpa Compliance, Nps Tracking, A/B Testing, Cross-Functional Leadership
**Posted:** 2026-06-26
> Owns member engagement strategy, campaign execution, and vendor management for a cardiology value-based care platform. Requires 5-7+ years in population health or managed care with end-to-end ownership of engagement functions.
## Job Description
## Key Responsibilities

### Engagement Strategy & Execution
- Own Chamber's member engagement strategy: which members to prioritize, by which channel, with which message, at what cadence, segmented by program and risk tier.
- Define the engagement scope decision for each payer and set strategy deliberately.
- Build the member journey in collaboration with Clinical and Program Operations: from first outreach through activation, care plan enrollment, and ongoing touch cadence.
- Determine whether and when to bring on outsourced engagement vendors and own that vendor evaluation and selection process.
- Own day-to-day execution of engagement campaigns: list management, send schedules, real-time issue resolution, and vendor coordination across outreach tools and platforms.
- Build and continuously optimize campaign design: cohort targeting, message sequencing, channel mix, and A/B testing, using performance data to improve conversion over time.
- Own the member communication calendar across all active contracts.
- Own DNC list management and TCPA compliance for all outreach: call cadences, consent frameworks, and compliance for AI-assisted outreach channels.
- Own the operational relationship with engagement vendors, including performance management, contract compliance, and invoice reconciliation.
- Build and manage the engagement team as volume scales.
- Partner with the Performance & Analytics function to build engagement performance reporting: campaign conversion, outreach channel effectiveness, and member response rates by cohort and risk tier.

### Member Experience & Satisfaction
- Design the member experience across every touchpoint: welcome communications, landing pages, and the overall first impression members have of Chamber.
- Build and operationalize Chamber's Member NPS program, including survey design, deployment, cadence, and ongoing tracking.
- Own ongoing NPS tracking and response: monitoring scores, identifying drivers, closing the loop with detractors, and reporting results to Humana.
- Build and operationalize a Provider NPS / satisfaction survey program.

### Attribution & Retention
- Design and build Chamber's attribution attrition prevention program, proactively identifying members at risk of losing network attribution due to lack of a recent visit with a network cardiologist, and re-engaging them before attribution is lost.
- Own ongoing execution of attribution retention outreach once built, and track attribution retention as a core performance metric.
- Partner with Network leadership on practice-level access and scheduling to support attribution retention efforts.

## Requirements
- 5-7+ years of experience in member engagement, population health, marketing, or growth, in a value-based care, Medicare Advantage, or managed care environment.
- Demonstrated experience owning a member engagement or activation function end to end — strategy, campaign execution, and vendor management.
- Experience managing outreach and engagement vendors and platforms at scale.
- Comfortable building a function and a team from the ground up in an ambiguous, fast-moving environment.
- Familiarity with value-based care performance dynamics, engagement's role in driving billable activity, total cost of care, and quality measure performance.
- Strong analytical fluency; comfortable using campaign and engagement performance data to make decisions.
- Experience navigating regulatory considerations in member outreach, including TCPA and consent requirements.
- Strong cross-functional leadership; work closely with Clinical, Network, Analytics, and Implementation without direct authority.
- Passionate about improving outcomes for cardiology patients and providers.

## First 90 Days
- Audit Chamber's current engagement activity and document a clear baseline.
- Build and present Chamber's first unified member engagement strategy across all active payer contracts.
- Take ownership of day-to-day vendor and campaign management.
- Stand up the Member NPS program design and begin deployment planning.
- Deliver a first engagement performance review to Care Ops and executive leadership.
**Apply:** https://hotfix.jobs/jobs/director-member-engagement-at-chamber-cardio-b220d7c3-1bb3-4951-99d4-528014ac5157
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