Director, Executive Operations

Role Responsibilities:

• Executive Operating System Ownership: Architect and run Fetch’s executive operating system, translating company strategy into structured mechanisms that drive alignment, accountability, and execution across the leadership team.
• Business Performance Governance: Own the company’s single source of truth for core business metrics (e.g., users, CAC, LTV), ensuring accuracy, consistency, and real-time visibility. Build processes that enforce accountability, surface discrepancies, and elevate insights for executive decision-making.
• Rhythm of Business (RoB) & Leadership Cadence: Design and optimize the company’s executive cadence, including leadership meetings, QBRs, and offsites. Set agendas, curate pre-reads, and implement decision frameworks that drive clear outcomes, fast decisions, and disciplined follow-through.
• OKR Architecture & Execution Alignment: Lead the design and implementation of Fetch’s OKR framework, ensuring alignment from company priorities to team-level execution. Build tracking systems, reporting cadences, and feedback loops that drive accountability and continuous improvement.
• Strategic Partnership to the COO: Serve as a high-leverage partner to the COO, synthesizing cross-functional inputs into clear insights, tradeoffs, and recommendations. Anticipate operational gaps, represent leadership intent, and drive accountability across senior stakeholders.
• Strategic Execution & Priority Workstreams: Maintain real-time visibility into the company’s highest-priority initiatives by participating in key forums, tracking progress against critical goals, and driving execution on select cross-functional workstreams and decision frameworks.
• Executive Communications & Decision Support: Curate and synthesize inputs into executive-ready briefs, presentations, and materials for internal and external engagements, ensuring leadership is consistently prepared, aligned, and focused on highest-impact decisions.

Minimum Requirements:

• 12+ years of experience in operations, business operations, strategy, program leadership, or consulting roles in high-growth or complex environments
• Proven track record of building and scaling internal operating systems (e.g., OKRs, executive cadences, reporting infrastructure)
• Experience working closely with C-suite executives, with the ability to influence and drive alignment at senior levels
• Strong analytical capability and comfort owning business metrics, reporting, and performance frameworks
• Demonstrated ability to translate ambiguity into structured, repeatable systems that drive execution
• Exceptional communication skills, with the ability to synthesize complex inputs into clear, actionable insights
• High judgment, executive presence, and the ability to operate as a trusted proxy to senior leadership
• Proven ability to manage multiple high-priority initiatives with rigor, speed, and attention to detail
• Bachelor’s degree or equivalent combination of education and experience

Preferred Requirements:

• Experience building business performance metrics in a high-growth company
• Track record of implementing and operationalizing OKR frameworks at scale
• Experience with board-level materials, corporate reporting, or data room governance
• Background in consulting, BizOps, or similar environments with strong systems orientation
• Experience in consumer technology, marketplace, or high-growth startup environments
• MBA or advanced degree a plus

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $184,896-$222,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from...