# Director, EOR Implementation
**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Salary:** $139K-$201K
**Experience:** 10+ years
**Skills:** Implementation Management, Customer Success Leadership, Team Scaling, Performance Metrics & Slas, Data-Driven Decision Making, Cross-Functional Collaboration, Global Team Management, Process Optimization, Executive Communication, Risk Management
**Posted:** 2026-05-24
> Lead a 50+ person EOR Implementation team, driving customer onboarding, compliance setup, and retention through scalable processes and data-driven performance management.
## Job Description
## What you will do
- Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets and deliver high-quality implementation services to clients
- Build, maintain, and execute quarterly plans aligned with business objectives
- Develop, monitor, and manage key performance metrics
- Leverage a data-driven approach to building and optimizing scalable implementation strategies and processes that drive efficiency and an improved customer experience
- Collaborate with senior leaders across Rippling to achieve organizational and company goals
- Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support
- Identify and mitigate risks associated with implementation projects, proactively addressing challenges to ensure successful outcomes
- Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services
- Define and evolve the EOR Implementation operating model, including segmentation, coverage, playbooks, QA, and governance
- Lead executive-level escalations and monthly / quarterly business reviews; communicate risks, resourcing needs, and cross-functional dependencies to senior leadership

## What you will need
- 10+ years of professional experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization
- Deep understanding of systems and operations with B2B or B2C products
- Experience hiring and managing a globally distributed team
- Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
- A data-driven approach to developing, tracking and optimizing performance metrics
- Lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
- Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
- Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
- Eager for a very hands-on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly
- Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
- High integrity individual who’s enthusiastic about building a great company for the long term
- Courage to challenge the status quo when logic and reason require it
- Ability to travel to our global offices annually in San Francisco (HQ), Bangalore (India), and Dublin (Ireland) based on business needs (once a year at minimum)
**Apply:** https://hotfix.jobs/jobs/director-eor-implementation-at-rippling-f5f2bc6c-6cb1-4bc2-a40c-5b2c6a4a1863
**Canonical:** https://hotfix.jobs/jobs/director-eor-implementation-at-rippling-f5f2bc6c-6cb1-4bc2-a40c-5b2c6a4a1863