# Director, Customer Trust
**Company:** [Illumio](https://hotfix.jobs/companies/illumio)
**Location:** Sunnyvale, CA
**Salary:** $227K-$272K
**Experience:** 10+ years
**Skills:** SOC 2, ISO 27001, Iso 42001, Pci-Dss, Sig, Caiq, Multi-Cloud Security, Hybrid Cloud Security, Security Questionnaires, Trust Center, Security Architecture, Product Security, Cybersecurity Frameworks, Sales Enablement, Customer Security Reviews
**Posted:** 2026-04-09
> Leads customer-facing security engagement, managing security reviews, questionnaires, and sales support to build enterprise trust. Partners across Sales, Customer Success, Product, and Security teams with 10+ years in cybersecurity or trust programs.
## Job Description
## Your Impact

### Customer Security Engagement
- Serve as the primary security representative during customer security reviews and technical discussions
- Participate in enterprise sales cycles to address customer security questions and architecture reviews
- Engage directly with customer security teams and CISOs to explain the company’s security posture

### Security Questionnaire & Assurance Program
- Lead the team responsible for responding to security questionnaires and customer security assessments
- Maintain and improve the security response knowledge base and evidence repository
- Improve efficiency and scalability of questionnaire responses
- Ownership over Illumio’s customer facing Trust Center

### Sales Enablement
- Partner with Sales and Customer Success teams to remove security-related blockers in enterprise deals
- Provide clear explanations of the company’s security architecture and product security controls
- Develop security collateral that supports customer trust and sales enablement

### Customer Insight & Feedback Loop
- Identify recurring customer security concerns and communicate them back to Security and Product teams
- Work with Product Security and Engineering to address systemic trust gaps
- Help improve documentation and transparency around security practices

## Your Toolkit
- 10+ years of experience in customer trust, cybersecurity, security assurance, product security, or security consulting
- Experience engaging directly with enterprise customers on security topics
- Familiarity with common security frameworks and assessments (**SOC 2**, **ISO 27001**, **ISO 42001**, **PCI-DSS**, **SIG**, **CAIQ**)
- Strong communication skills with the ability to translate complex security concepts for customer audiences

**Bonus Points:**
- Experience in complex multi-cloud, hybrid, and large scale platform security environments
- Experience supporting enterprise sales cycles, customer support and customer success escalations
- Experience managing customer security or security assurance programs
- Experience previously working at a security vendor in a similar trust role
**Apply:** https://hotfix.jobs/jobs/director-customer-trust-at-illumio-ef5e89ae-7f15-4c9e-97da-ac1ecebbe0ba
**Canonical:** https://hotfix.jobs/jobs/director-customer-trust-at-illumio-ef5e89ae-7f15-4c9e-97da-ac1ecebbe0ba