Director, Clinical Success

What You'll Do

• Own the operator relationship. You are the primary point of contact for executive stakeholders at your accounts. You build trust, manage through complexity, and make your clients feel like Inspiren has a partner invested in their success.
• Drive commercial outcomes. You understand the renewal cycle, expansion opportunities, and the financial logic of the operator. You lead executive business reviews with data-driven storytelling and keep NDR front of mind at every stage of the relationship.
• Drive expansion. You know your accounts well enough to spot where Inspiren can do more, and you build the case for it. You bring opportunities to the table with a point of view, not just a flag, and you partner with Sales to get them across the line.
• Lead with solutions. When problems surface, you show up with options, not escalations. You are resourceful, decisive, and accountable for outcomes, not just activity.
• Operate at altitude and in the details. You can present to a CEO in the morning and troubleshoot a utilization issue with a community DON in the afternoon. You know which mode the moment requires.
• Build structure where none exists. You create account plans, track progress against joint impact plans, and bring operational rigor to a book of business that demands it.
• Mentor and elevate. You actively invest in the growth of CSMs and CSDs around you, sharing frameworks, debriefing accounts, and modeling what great looks like in this role.
• Represent the voice of the customer internally. You surface themes, flag risks, and work cross-functionally with Sales, Product, and the CCOE to bring the right resources to the right accounts at the right time.

What We're Looking For

Must-Haves

• Startup mentality. You have worked in a fast-moving, high-growth environment where the playbook was still being written. You are comfortable with ambiguity and do not wait to be told what to do.
• Commercial ownership. You understand revenue, renewal, and expansion. You speak the language of operators and executives and take accountability for NDR outcomes on your book.
• Altitude flexibility. You can operate at the strategic and executive level and get into the operational details when needed. You know which mode the situation requires.
• Solutions orientation. You bring proposals, not problems. You are proactive, resourceful, and own outcomes rather than hand them off.
• Operational rigor. You manage complex, multi-stakeholder relationships with structure, follow-through, and a high bar for execution.
• EBR and data fluency. You are confident in leading executive business reviews, building a narrative around data, and translating metrics into meaningful insights for operator leadership.
• 7+ years of experience in customer success, account management, or enterprise client-facing roles in a SaaS or healthtech environment.

Strong Differentiators

• Clinical background. A clinical credential or meaningful clinical experience is a real differentiator in this role. Our customers are clinicians and operators who respond to people who understand care delivery. Preferred, not required.
• Senior living or post-acute experience. Familiarity with the operator landscape accelerates credibility and shortens ramp time.
• Cross-functional fluency. Experience working closely with Sales, Product, and clinical teams without friction.

Compensation & Benefits

• Annual salary: $175,000-$185,000 + variable bonus + equity
• Benefits including medical, dental, and vision
• Flexible PTO
• Travel expectation is approximately 30% to support on-site visits, EBRs, and key client moments.