# Senior Manager, Business Systems Product & Operations

**Company:** [Weave](https://hotfix.jobs/companies/weave)
**Location:** Lehi, UT
**Role:** Product Operations
**Experience:** 7+ years
**Skills:** Salesforce, Product Operations, Roadmapping, Capacity Planning, Budget Management, Vendor Management, Stakeholder Management, SDLC, ROI Analysis, Ai/Ml Integration
**Posted:** 2026-05-27

> Lead Business Systems Product & Operations team managing Salesforce and financial systems. Own product operations, roadmap planning, capacity modeling, and AI adoption initiatives while managing PMs and BSAs.

## Job Description

## What You Will Own

**Team Leadership**
- Lead and mentor a hybrid team of PMs and BSAs, fostering a culture of "solution consulting" where the team proactively identifies process bottlenecks rather than just taking orders

**Product Operations Excellence**
- Standardize the "how" behind our work
- Design and maintain prioritization frameworks, impact analysis templates, and collaborate on the standardized SDLC lifecycle for internal products

**Roadmapping & Capacity Planning**
- Drive the strategic 12-month rolling roadmap, balancing technical debt with high-impact projects
- Responsible for capacity modeling to ensure the team is staffed effectively against the company's highest priorities

**Budget & Resource Management**
- Partner with leadership on budget planning for our tech stack
- Optimize spend on licenses, third-party integrations, and external consulting resources

**Strategic Liaison**
- Serve as the primary partner for senior leadership across Sales, Finance, and Operations
- Manage expectations and maintain transparent prioritization and communication that aligns with company-wide initiatives

**Financial Systems & AI Evolution**
- Lead the requirements gathering for our expansion into financial systems
- Be on the forefront of AI innovation as we scale the business through AI adoption
- Layer cutting-edge automation on a firm, clean data foundation

**Requirements Oversight**
- Oversee the full requirements lifecycle
- Ensure business needs are translated into robust, scalable functional requirements, "to-be" process maps, and data-backed user stories

## What You Will Need to Accomplish the Job

- Bachelor’s degree in Business, Information Systems, or a related field, with a deep focus on the Salesforce ecosystem
- 7+ years of experience in Business Systems or Product Management
- 3+ years of direct people management experience, specifically leading PMs or BSAs
- Proven expertise in Product Operations, including experience managing roadmapping tools, capacity planning spreadsheets, and ROI-based prioritization frameworks
- Experience in budget management and vendor relations, specifically in a SaaS/Systems environment
- Exceptional stakeholder management skills, with the ability to navigate competing priorities and communicate technical trade-offs to non-technical audiences

## What Will Make Us Love You

- Strategic, "Customer-First" Advocate: Treat employees as premium clientele; build tools that improve daily lives with deep "process empathy"
- The "Product Engine" Architect: Build frameworks, playbooks, and methodologies that allow a scaling team to move faster and more predictably
- Fearless, Data-Driven Prioritizer: Use ROI frameworks to navigate high-pressure requests and protect system integrity and team capacity
- AI Frontier Leader: Identify and execute high-impact AI adoption and scalable automation
- Multi-Lingual Communicator: Bridge the gap between business intent and technical reality
- Proactive Problem-Solver: Design automated solutions that eliminate "swivel-chair" work
- Dedicated Mentor & Coach: Find fulfillment in elevating others

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