# Trade Desk Representative, 24/7 Coverage

**Company:** [tastytrade](https://hotfix.jobs/companies/tastytrade)
**Location:** Chicago, IL
**Role:** Customer Support
**Experience:** 3+ years
**Skills:** finra series 7, finra series 63, finra series 3, futures, futures options, options trading, Risk Management, margin analysis, greeks, span margin, sentinel, trading surveillance
**Posted:** 2026-07-29

> Provide 24/7 overnight and weekend trading support, risk monitoring, and customer assistance for futures, options, and related products at tastytrade. Requires Series 7/63/3 licenses, 3-5 years derivatives trading experience, and ability to work independently on risk events and urgent issues during off-hours.

## Job Description

## What you'll do

### Trading Support & Execution
- Provide support for all 24-hour and weekend-eligible instruments, including outright futures, futures options, 24-hour stock trading, event contracts, GTH broad-based index options, and more.
- Resolve trade disputes, execution errors, and order entry issues during weekend/overnight sessions.
- Analyze customer positions and understand potential risk.
- Work with customers to identify needs as self-directed investors and provide timely solutions, especially during risk events.
- Provide friendly, accurate, and efficient support via phone, email, or chat.

### Risk Monitoring & Customer Protection
- Monitor customer account risk exposures during weekend and overnight sessions on all supported products, identifying accounts approaching or exceeding margin requirements.
- Perform proactive callouts to customers with excessive risk from overnight events (news, economic data, geopolitical developments, futures moves).
- Assist customers with managing excessive risk, discussing position adjustments, hedging, or risk reduction.
- Conduct real-time firm risk surveillance, monitoring for concentrated positions, unusual activity, or systemic risk.
- Escalate critical risk situations to the Margin and Risk team with analysis and recommendations.
- Track and report unusual trading activity, account movements, or potential fraud.
- Monitor overnight futures market volatility and liquidity.

### Platform Support & Technical Assistance
- Assist with account management (deposits, withdrawals, crypto transfers, settings).
- Provide guidance on platform functionality (desktop, web, mobile).
- Troubleshoot order entry, connectivity, and technical issues.
- Educate customers on 24-hour instruments, margin, and risk management.
- Escalate technical issues to Engineering or Technical Support with documentation.

### Operations & Incident Management
- Serve as primary contact for urgent customer issues during overnight/early morning.
- Triage cases and coordinate with day-shift Margin & Risk teams, providing transition reports.
- Document incidents, escalations, and issues for follow-up.
- Provide detailed shift handoff reports on trading activity, risk events, and action items.
- Contribute to improvement of overnight procedures and workflows.
- Monitor system performance and coordinate with Technology on issues.

### Cross-Functional Collaboration
- Collaborate with Margin and Risk on customer events.
- Coordinate with Compliance/Fraud on surveillance alerts.
- Work with Banking on funding, wires, or withdrawals for margin deficits.
- Review, approve, and reject crypto wallets; process crypto deposits/withdrawals.
- Partner with Engineering to report bugs or enhancements.

### Independent Decision-Making & Problem Solving
- Work independently with minimal supervision during overnight hours.
- Make sound decisions on requests, risk, and operations using policies and judgment.
- Exercise discretion on escalation.
- Manage high-stress situations calmly.

## Who you are

### Experience & Credentials
- FINRA SIE, Series 7, 63, and 3 Certified.
- 3-5 years in high-volume customer service, trading operations, or trade desk role.
- 3-5 years hands-on experience with options, futures, and futures options trading.
- Overnight or off-hours trading experience is a plus.
- Proven independent work in fast-paced environments.
- Commitment to minimum one year in overnight shift.

### Product & Trading Knowledge
- Deep understanding of futures and futures options mechanics, pricing, market structure.
- Strong knowledge of options pricing models and Greeks.
- Experience with exchange-traded derivatives (equity index, commodities, rates, currencies).
- Familiarity with extended hours stock trading.
- Understanding of Regulation T and portfolio margin.
- Knowledge of futures specifications, margin, settlement, SPAN methodologies.

### Risk Management Expertise
- Strong risk management; identify/assess exposures using Sentinel screener.
- Experience with customer risk callouts and discussing adjustments in high-stress.
- Understanding of margin calculations, liquidation, portfolio metrics.
- Analyze overnight risk events and impacts.
- Familiarity with firm surveillance and unusual activity detection.

### Communication & Interpersonal Skills
- Strong interpersonal skills to build rapport.
- Excellent written/verbal communication across channels.
- Explain complex concepts clearly.
- Diplomatic with difficult messages.
- Strong documentation skills.

## Similar roles

- [Vendor Manager](https://hotfix.jobs/jobs/6416633f-b469-4b0c-a6c7-8f389181553e) - Harvey - Remote - $151k – $181k/yr
- [Vendor Manager](https://hotfix.jobs/jobs/e72d10f5-a82d-4038-9897-a448f693736b) - Harvey - New York, NY - $151k – $181k/yr
- [Manager, Customer Support](https://hotfix.jobs/jobs/ef4a1108-5155-48bc-8c21-7931310e18aa) - PointClickCare - Remote - $90k – $105k/yr
- [Manager, Customer Support](https://hotfix.jobs/jobs/b107a0e4-f562-4e4a-a2ae-19fc92b7296b) - Bloomerang - Remote - $56k – $80k/yr
- [Manager, Technical Support](https://hotfix.jobs/jobs/ffeb1745-ea51-46ac-a589-a540e7eba739) - Skydio - Remote - $100k – $130k/yr

**Apply:** https://hotfix.jobs/jobs/df99e568-ba40-4969-9a8e-e2038a3ba193
**Canonical:** https://hotfix.jobs/jobs/df99e568-ba40-4969-9a8e-e2038a3ba193