# People Systems Analyst

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** Unspecified
**Role:** IT Support
**Salary:** $118k – $155k/yr
**Experience:** 4+ years
**Skills:** Servicenow Hrsd, Ashby, Workday Hcm, Uat, Regression Testing, Test Planning, Requirements Gathering, Business Systems Analysis, Hr Technology, Data Governance, AI Tools
**Posted:** 2026-08-17

> Supports and improves HR and talent systems by translating People Operations needs into requirements, leading implementations and testing, and managing production support. The role requires 4+ years of HR technology business systems analysis experience and familiarity with platforms such as ServiceNow HRSD, Ashby, or Workday.

## Job Description

## Responsibilities
- Partner with People Operations, Talent Acquisition, and HR stakeholders to conduct discovery, translate business needs into requirements, and recommend system solutions.
- Lead end-to-end delivery for system implementations and enhancements, including requirements gathering, solution design, UAT planning and execution, cutover coordination, go-live deployment, and hypercare support.
- Create and own test plans and scripts, track defects, and coordinate cross-functional testers.
- Administer, configure, and support HR systems, including ServiceNow HRSD and Ashby.
- Triage support requests, troubleshoot issues, research root causes, manage escalations, and communicate resolution timelines.
- Ensure data integrity across HR platforms and downstream systems while following data governance, compliance, and security policies.
- Document processes, configuration decisions, and procedures; assist with end-user training and quick reference guides.
- Use AI tools to improve and automate People Systems tasks and processes.

## Requirements
- 4+ years of hands-on business systems analyst experience in HR technology, including discovery, requirements documentation, testing, and project-based deployment ownership.
- Experience supporting system implementations in a high-growth, global environment.
- Experience leading UAT and regression testing, writing test scripts, organizing testers, tracking defects, and driving issues to resolution.
- Experience with cutover planning, go-live coordination, and hypercare support.
- Excellent written and verbal communication skills, including the ability to translate business requirements into technical specifications.
- Strong analytical and problem-solving skills with a methodical, detail-oriented approach.
- Ability to manage multiple concurrent projects and changing priorities.
- Customer-service orientation and collaborative mindset.
- Experience experimenting with AI tools such as Cortex Code, CoWork, Gemini, or ChatGPT.

## Nice-to-haves
- ServiceNow HRSD administration and business systems analysis, including catalog items, flows, HR case management, and configuration.
- Ashby or another comparable applicant tracking system.
- Workday HCM configuration, business processes, or production support.
- Familiarity with HR data governance and sensitive employee data.

## Compensation
- Salary range: $118,000–$155,400 annually.

## Similar jobs

- [IT Ops Engineer](https://hotfix.jobs/jobs/5fe955f2-a916-4ad3-8740-b3a188a7cd15) - Vercel - New York, NY - $116k – $174k/yr
- [People Systems Analyst](https://hotfix.jobs/jobs/ede4dd41-6fe2-4573-84d2-1243e0e75018) - Skydio - San Mateo, CA - $120k – $150k/yr
- [IT Support Engineer](https://hotfix.jobs/jobs/6366c07d-2815-468c-9d57-eb39935eff5c) - Anthropic - London, United Kingdom - €125k – €165k/yr
- [IT Operations Engineer](https://hotfix.jobs/jobs/2b26ede2-0268-4eb3-8fc5-a1a023dc21cb) - Idme - McLean, VA - $107k – $170k/yr
- [Finance Systems Administrator](https://hotfix.jobs/jobs/9dff8c28-fab1-4570-8583-b64a7a7a2ff4) - Chainguard - Remote - $106k – $125k/yr

**Apply:** https://hotfix.jobs/jobs/df7b818c-eae7-4f47-802d-7211bbba9ae2
**Canonical:** https://hotfix.jobs/jobs/df7b818c-eae7-4f47-802d-7211bbba9ae2