# Community Marketing Manager

**Company:** [Mach9](https://hotfix.jobs/companies/mach9)
**Location:** San Francisco, CA
**Role:** Community
**Skills:** Community Building, Event Planning, customer advocacy, Content Creation, Social Media, newsletter management, partnership development, customer feedback
**Posted:** 2026-07-24

> Community Marketing Manager responsible for building and growing Mach9's customer community through online forums, in-person events, advocacy programs, and partnerships. Requires proven experience creating sustained participation and trust-based relationships in professional networks, with curiosity about geospatial and civil engineering tech.

## Job Description

## Responsibilities
- Choose the right home for Mach9’s customer community, then design how it works: onboarding, moderation, and the activities that keep people coming back.
- Build sustained participation by starting useful conversations, answering questions, and helping members learn from one another — then turn what works into repeatable playbooks.
- Develop customers into advocates, contributors, speakers, and sources of referrals.
- Plan and run recurring meetups, user groups, advisory sessions, and other customer programs, owning recruitment, programming, logistics, and follow-up.
- Build partnerships with professional organizations like state surveying associations to create joint in-person events and grow a broader friends-of-Mach9 network.
- Write customer stories and promote events in the customer newsletter and social content.
- Advocate for customers and bring the questions, feedback, and ideas shared by customers to the product, engineering, and customer success teams.

## Requirements
- Experience building or growing a customer, professional, alumni, membership, or interest-based network.
- Evidence that you have created repeat participation, not only promoted one-time events.
- The ability to earn trust and build lasting relationships with specialized users.
- Clear writing and confidence communicating through online groups, email, social media, and live events.
- Strong creative judgment and the ability to turn customer activity into engaging content.
- The organization and independence to take programs from initial concept through execution and follow-up.
- Curiosity about surveying, civil engineering, geospatial technology, and infrastructure.

## Nice-to-Haves
- Experience recruiting attendees or growing participation without relying on an established brand.
- Photography, graphic design, filming, or video-editing skills.
- Prior work in construction technology, industrial software, engineering, GIS, or a related field.

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