# Device Safety & Risk Operations Specialist
**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Salary:** $252K-$335K
**Experience:** 8+ years
**Skills:** Device Safety, Product Safety, Consumer Hardware Operations, Technical Program Management, Incident Response, Risk Management, Case Management, Workflow Design, Data Analysis, Telemetry, Automation, AI Tools, Privacy-Sensitive Data Handling, Regulated Workflows, Cross-Functional Coordination
**Posted:** 2026-06-26
> Build and operate the end-to-end safety and risk model for new consumer hardware, defining workflows, playbooks, and tooling from launch through scaled operations. Requires 8+ years in device or product safety with strong technical fluency and operational judgment.
## Job Description
## In This Role, You Will
- Build the end-to-end safety and risk operating model for new consumer hardware, from early requirements through launch and early-life operations.
- Define incident taxonomies, severity levels, decision rights, escalation criteria, response pathways, and closure standards.
- Develop operational playbooks for product-safety incidents, critical escalations, safety advisories, corrective actions, and other high-risk events.
- Design workflows for regulated and privacy-sensitive cases, including restricted handling, evidence requirements, auditability, and partner escalation.
- Translate safety and operational needs into requirements for tooling, case management, data access, monitoring, logging, and automation.
- Establish clear ownership boundaries across Product, Engineering, Legal, Privacy, Product Policy, Support, Product Quality, and other operational partners.
- Build launch-readiness plans, tabletop exercises, training, quality controls, reporting, and post-launch monitoring.
- Use operational data, customer signals, product telemetry, and case outcomes to identify patterns and improve upstream products and systems.
- Determine where AI and automation can improve triage, evidence assembly, consistency, and response while preserving appropriate human judgment.
- Stand up priority workflows, operate them through launch and early-life stabilization, and transition them into durable homes across USRO and partner teams.

## You Might Thrive in This Role If You
- Have 8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field.
- Have built a complex safety or risk program from an ambiguous starting point through launch and scaled operation.
- Understand the realities of handling high-severity incidents, regulated workflows, sensitive customer information, and time-critical escalations.
- Can translate product, engineering, legal, privacy, and policy constraints into workflows that operational teams can execute.
- Are technically fluent and can reason through data flows, telemetry, access controls, audit logs, case systems, automation, and failure modes.
- Use data to assess workflow health, identify emerging patterns, evaluate quality, and make risk-based decisions.
- Can establish clear accountability across teams with overlapping responsibilities and different risk tolerances.
- Know how to balance launch speed with safety controls, monitoring, rollback criteria, and longer-term system development.
- Communicate clearly with operational, technical, legal, and executive audiences when evidence is incomplete or tradeoffs are difficult.
- Are highly practical and willing to build the workflow, not only define the strategy.

## Nice to Have
- Experience supporting consumer hardware, connected devices, or other products used in shared environments.
- Experience with product-safety investigations, recalls, field failures, safety advisories, or hazardous-product handling.
- Experience designing workflows involving privacy-sensitive sensor, diagnostic, media, or household data.
- Familiarity with warranty, repair, reverse logistics, identity recovery, fraud, or ownership disputes.
- Experience building vendor training, quality-assurance, incident-response, or specialist-review programs.
**Apply:** https://hotfix.jobs/jobs/device-safety-risk-operations-specialist-at-openai-fb6a8bdd-25ba-4835-a79f-dc27ee128a42
**Canonical:** https://hotfix.jobs/jobs/device-safety-risk-operations-specialist-at-openai-fb6a8bdd-25ba-4835-a79f-dc27ee128a42