# Deployment Strategist, Live Accounts
**Company:** [GovWell](https://hotfix.jobs/companies/govwell)
**Location:** New York, NY
**Salary:** $90K-$130K
**Experience:** 3+ years
**Skills:** Customer Success, Workflow Optimization, Troubleshooting, Stakeholder Management, Product Feedback, Customer Support, Implementation, Consulting, Process Improvement, Playbooks
**Posted:** 2026-04-27
> Provides real-time support and troubleshooting for government agency customers using GovWell platform, optimizes workflows, builds relationships, and feeds insights to product team. Requires 3+ years client-facing experience in high-ownership NYC hybrid role with travel.
## Job Description
## Responsibilities
- Serve as the primary point of contact for active customers, providing real-time support and troubleshooting issues as they arise.
- Help customers navigate workflows, answer product questions, and ensure smooth day-to-day operation of GovWell.
- Proactively identify opportunities to improve customer usage, including workflow optimization, feature adoption, and process improvements.
- Build strong relationships with municipal stakeholders and act as a trusted partner in their ongoing success.
- Surface recurring issues, product gaps, and customer needs, and translate them into actionable feedback for product and engineering.
- Manage multiple customer relationships simultaneously while maintaining high responsiveness and quality.
- Contribute to improving internal support processes and playbooks as we scale.

## Requirements
- **3+ years** of experience in customer success, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders.
- Strong problem solver who can think quickly and navigate real-time customer issues with limited information.
- Highly organized with the ability to manage multiple customers and priorities simultaneously.
- Clear and effective communicator, especially when explaining complex concepts to non-technical users.
- Fast learner who can quickly develop deep product and domain expertise.
- Scrappy and proactive, with a strong sense of ownership over customer outcomes.
- Motivated by impact and aligned with GovWell's mission to improve how governments serve their communities.
- Willing and able to travel up to 25% of the time.
- Aligned with GovWell's core values.

## Compensation and Benefits
- Competitive salary
- Meaningful equity
- Up to 100% premiums covered for medical, dental, and vision insurance
- Unlimited / flexible PTO
**Apply:** https://hotfix.jobs/jobs/deployment-strategist-live-accounts-at-govwell-fa3fe268-361c-474b-92a3-68824a90df78
**Canonical:** https://hotfix.jobs/jobs/deployment-strategist-live-accounts-at-govwell-fa3fe268-361c-474b-92a3-68824a90df78