# Deployment Operations Lead
**Company:** [HappyRobot](https://hotfix.jobs/companies/happyrobot)
**Location:** San Francisco, CA
**Salary:** $180K-$220K
**Experience:** 3+ years
**Skills:** Playbooks, Capacity Planning, Staffing Models, Operational Processes, Feedback Loops, Cross-Functional Collaboration, Program Management, Process Design, Risk Management, Customer Deployment
**Posted:** 2026-04-23
> Leads deployment operations by building playbooks, managing staffing and capacity for Forward Deployed Engineers, ensuring delivery success, gathering field feedback, and partnering with commercial teams. Requires 3+ years in delivery/operations roles with strong process design skills.
## Job Description
## Key Responsibilities

**Playbooks & Delivery Standards**
- Build and maintain the playbooks that define how HappyRobot deploys.
- Codify what good looks like at every stage—scoping, kickoff, integration, go-live, expansion.

**Staffing & Capacity Planning**
- Own the staffing model for the deployment team.
- Match the right FDEs and DSs to the right accounts based on customer complexity, technical fit, and team capacity.
- Continuously rebalance as priorities shift.

**Delivery Assurance**
- Track delivery health across the portfolio, surface risks, and drive interventions.
- Pull in extra engineering support, re-scope workstreams, or escalate to leadership as needed.

**Field Feedback Loop**
- Gather structured feedback from FDEs and Deployment Strategists on tooling, process, product gaps, and customer patterns.
- Turn raw field signal into concrete improvements.

**Commercial Partnership**
- Sync with the commercial team to sharpen scoping and value-finding on new deals.
- Ensure deals are set up for successful delivery.

## Requirements

- 3+ years of experience in a delivery, operations, or deployment-heavy role (e.g., Deployment Operations, Professional Services Operations, Solutions Engineering, Technical Program Management, or Forward Deployed Engineering).
- Strong operational aptitude—able to design and run repeatable processes across a distributed team.
- Experience working in a multi-stakeholder environment, specifically interfacing between field/delivery teams and Commercial.
- Ability to balance "big picture" strategic work (playbooks, staffing models, commercial partnership) with "in the weeds" execution (unblocking a stuck account, running a feedback session, fixing a scoping doc).
**Apply:** https://hotfix.jobs/jobs/deployment-operations-lead-at-happyrobot-ad687840-7bef-42e1-9937-bc482cdbb079
**Canonical:** https://hotfix.jobs/jobs/deployment-operations-lead-at-happyrobot-ad687840-7bef-42e1-9937-bc482cdbb079