# IT Support Engineer, Application Administrator

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** Remote
**Role:** IT Support
**Salary:** $230k – $265k/yr
**Skills:** Saas Administration, Google Workspace, Google Groups, Google Calendar, Slack, SOC 2, License Management, Bash, Python, AI Tools
**Posted:** 2026-08-14

> Administers Anthropic’s SaaS portfolio and workplace systems, managing access, licenses, renewals, audits, application health, and user troubleshooting. The role requires SaaS administration experience, strong documentation and organizational skills, and an ability to automate recurring operational work.

## Job Description

## Responsibilities

### SaaS Administration
- Perform administrator actions in configured applications, including role grants, supported settings changes, and admin-level user troubleshooting across applications such as Gong, 1Password, MongoDB, and Vanta.
- Own intake and execution for tickets escalated from the Support queue into the SaaS administration lane.
- Create and maintain runbooks, how-to guides, and knowledge base articles.
- Identify repetitive work and automate license workflows, seat reporting, audit evidence collection, and other recurring tasks.
- Build automations using scripts, application-native workflows, and AI tools; partner with IT Engineering when platform-level access is required.
- Monitor application-level health, usage, and performance, routing platform or infrastructure issues to IT Engineering.
- Coordinate vendor-driven application updates and feature rollouts, including release-note tracking, scheduling changes, and communicating user impacts.
- Assign and reclaim licenses across the application portfolio.
- Produce seat-utilization reports and conduct monthly utilization reviews.

### Renewals and Vendor Operations
- Own the renewal calendar and prepare true-ups.
- Serve as the day-to-day contact for vendor customer success managers.

### Audit and Compliance Operations
- Pull SOC 2 evidence.
- Support access-review execution.
- Package audit responses according to the audit calendar.

### Google Workspace
- Administer Google Calendar resources, including rooms and equipment.
- Administer Google Groups, including membership and access changes, troubleshooting, and maintenance of nested group structures.

### Slack
- Support Slack app installations in partnership with Corporate Security for scope review.
- Manage workspace compartmentalization through Slack Grid.
- Audit and rotate Slack app credentials in partnership with developers.

## Requirements
- Hands-on experience administering a portfolio of SaaS applications at the administrator level, ideally in a fast-paced or high-growth environment.
- Experience owning license and seat management, including assignment, reclamation, and utilization reporting.
- Experience supporting renewals or true-ups and working directly with vendor account contacts or customer success managers.
- Experience pulling audit evidence or executing access reviews under SOC 2 or a similar framework.
- Excellent communication and a strong customer-service orientation.
- Strong documentation skills, including runbooks, how-to guides, and knowledge base articles.
- Ability to manage calendar-driven renewals, audits, and access reviews alongside a ticket queue.
- Ability to distinguish system operation from platform-level changes and route work to the owning team.
- Strong ownership, follow-through, organization, and problem-solving skills.
- Ability to identify recurring manual work and automate it.
- Bachelor’s degree or an equivalent combination of education, training, and experience.

## Nice-to-Haves
- Basic scripting experience with Bash or Python.
- Google Workspace administration experience, especially Google Groups.
- Experience supporting a full SOC 2 or similar audit cycle on the evidence side.
- Experience with SaaS management or license management platforms.
- Experience using AI tools to improve individual or team productivity.

## Compensation and Benefits
- Annual salary: **$230,000–$265,000 USD**.
- Remote role with required travel to the San Francisco office and occasional travel to other offices.
- Visa sponsorship may be available depending on the role and candidate.

## Similar jobs

- [AI Administrator](https://hotfix.jobs/jobs/e4bb4296-0cc1-4598-8069-9ff7387a30c7) - Applecart - New York, NY - $250k – $325k/yr
- [Workday Engineer](https://hotfix.jobs/jobs/dae39558-f67f-4fe1-a5bd-c15fd62af4ed) - OpenAI - San Francisco, CA - $260k – $288k/yr
- [Salesforce Developer](https://hotfix.jobs/jobs/98d3f89c-a6a6-4dd7-b960-d33c8156c3d9) - Anthropic - San Francisco, CA - $270k – $345k/yr
- [IT Specialist](https://hotfix.jobs/jobs/b847f0e9-55f8-44b5-92f5-d936096fd5f6) - Anyscale - $171k – $211k/yr
- [IT Service Desk & SLA Operations Manager](https://hotfix.jobs/jobs/fcc06784-3692-4859-adf9-1264abca8f1b) - Zoox - Foster City, CA - $167k – $201k/yr

**Apply:** https://hotfix.jobs/jobs/dee19fe2-20b7-4f8e-a5b3-136ea5b3df0e
**Canonical:** https://hotfix.jobs/jobs/dee19fe2-20b7-4f8e-a5b3-136ea5b3df0e