# Product Support Engineer

**Company:** [OnePay](https://hotfix.jobs/companies/onepay)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $60k – $100k/yr
**Experience:** 1+ years
**Skills:** Node.js, TypeScript, SQL, REST APIs, AWS, Bash, Shell Scripting, Payment Systems, Ach, AI
**Posted:** 2026-05-14

> Bridges Engineering and Customer Experience by investigating and resolving complex production issues, interfacing with vendor systems via SQL and APIs, committing backend fixes, and automating processes using AI and scripting.

## Job Description

## Responsibilities
- Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
- Investigate and resolve complex production issues that affect user experience
- Interface with critical vendor systems using a mix of SQL and API calls to research customer complaints
- Commit fixes to our backend systems
- Act as an engineering consultant for our Operations team to automate manual processes

## Requirements
- At least 1 year of engineering experience with proficiency in at least one backend language (Node.js and Typescript used throughout stack)
- Experience with SQL and REST APIs
- Excellent written communication skills to collaborate with technical and non-technical teams

## Preferred
- Knowledge of payment systems (e.g. card processing, ACH)
- Familiarity with AWS
- Shell scripting experience with bash, zsh or similar

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**Apply:** https://hotfix.jobs/jobs/de9a84d3-9f3b-4171-ba5c-61b6951219bc
**Canonical:** https://hotfix.jobs/jobs/de9a84d3-9f3b-4171-ba5c-61b6951219bc