# Team Lead, RCM Operations

**Company:** [Prompt Health](https://hotfix.jobs/companies/prompt-health)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $60k – $70k/yr
**Experience:** 2+ years
**Skills:** Revenue Cycle Management, Medical Billing, Claims Processing, Accounts Receivable, Denial Management, HIPAA, Excel, Google Workspace, Change Management, Team Leadership
**Posted:** 2026-06-29

> Lead RCM operations team by overseeing daily billing/collections workflows, conducting root cause analysis on claims, assigning/validating work, training staff on practice management systems, and generating reports to maximize client revenue in healthcare. Requires 2+ years managing billing teams, strong leadership, and RCM proficiency.

## Job Description

## Key Responsibilities
- Act as primary subject matter expert for assigned client accounts, with expert-level familiarity of workflows, payer challenges, and nuances.
- Conduct root cause analysis of first-pass rejected claims, denied claims, and discrepancies in reporting tools and clearinghouse submissions.
- Proactively identify AR and billing trends, payment anomalies, and potential issues.
- Serve as first line of escalation for team members on account or workflow barriers.
- Assign weekly workloads based on claim volume, account needs, and priorities.
- Validate completion and accuracy of work using reporting tools, dashboards, and logs.
- Flag performance metric red flags and own resolution.
- Ensure accurate completion of all end-of-month processes.
- Support functional roles in Accounts Receivable, Billing, and Payment Posting.
- Facilitate onboarding and training of new hires on multiple software platforms and web-based systems.
- Provide hands-on support in claim preparation, submission, and AR follow-up.
- Conduct weekly 1:1s, team syncs, and development check-ins for coaching and mentoring.
- Build culture of accountability, continuous improvement, and high performance.
- Generate and submit monthly reports on patient balances due and refund balances.
- Leverage AR Aging Reports, Denial/Rejection Dashboards, EOB Tracking Logs, Claim Submission Logs, and Productivity Reports.
- Research and recommend adjustments/write-offs with analysis for leadership approval.
- Perform other duties or projects as assigned.

## Minimum Requirements
- 2+ years hands-on experience managing day-to-day functions of a billing and collections team, including reviewing, coding, and collecting for professional services.
- Demonstrated proficiency in revenue cycle management in healthcare.
- Proactive change agent with ability to drive transformation and guide teams through change management.
- Strong leadership qualities, strategic vision, and ability to implement innovative solutions.
- Exceptional supervisory skills in leadership, team development, coaching, mentoring, and situational assessment.
- Proven track record fostering continuous improvement and building high-performing teams.
- Proficient in Google for Business, Microsoft Excel, Word, and other RCM tools.
- Familiarity with clearinghouses and SaaS products in healthcare billing/collections (highly desirable).

## Nice-to-Haves
- Familiarity with clearinghouses and SaaS products used in healthcare billing and collections.

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