# Renewals Manager

**Company:** [Eve](https://hotfix.jobs/companies/eve)
**Location:** Remote
**Role:** Account Management
**Experience:** 1+ years
**Skills:** Saas Renewals, Customer Success Operations, Sales Operations, Account Management, Forecasting, Contract Audits, Pricing Negotiation, Usage Data, Salesforce, HubSpot, Gainsight, Vitally, Catalyst, Contract Lifecycle
**Posted:** 2026-09-11

> Own and scale SaaS renewals operations, support enterprise commercial strategy, and grow into direct account ownership. The role requires 1–3 years of relevant experience, strong commercial communication, and fluency with CRM or customer success tools.

## Job Description

## Responsibilities
- Own renewal operations, including auto-renewal processing, forecast hygiene, and contract audits.
- Partner with the scaled Customer Success Manager to manage scaled-book renewals using automation and light-touch commercial execution.
- Support enterprise renewal strategy through renewal briefs, commercial preparation, account research, data gathering, and document drafting.
- Ramp into account ownership and independently manage A2 renewals and complex mid-market escalations.
- Build renewal playbooks, tooling, and documentation alongside the Renewals Team Lead.
- Collaborate with Customer Success Managers, Account Executives, Deal Desk, and Finance to streamline handoffs and contracting.
- Use AI tools for account research, proposal drafting, forecast summaries, and customer outreach.

## Requirements
- 1–3 years of experience in SaaS renewals, customer success operations, sales operations, or account management.
- Strong process orientation and ability to manage multiple concurrent workstreams.
- Commercial judgment, including customer communication, pricing discussions, objection handling, and negotiation.
- Excellent written and verbal communication skills.
- Ability to learn SaaS tools quickly.
- Comfort working with usage data, product signals, and forecast inputs.
- Exposure to proposals, redlines, and signature workflows.
- Interest in understanding the plaintiff legal industry.
- An AI-forward approach to customer-facing workflows.

## Nice-to-haves
- Experience with customer success platforms such as Vitally, Gainsight, or Catalyst.
- Experience with CRMs such as HubSpot or Salesforce.

## Compensation and Benefits
- Competitive salary and equity.
- 401(k) with employer matching.
- Health, dental, vision, and life insurance.
- Short- and long-term disability insurance.
- Commuter benefits.
- Autonomous work environment.
- Workplace setup reimbursement.
- Telecommuting stipend.
- Flexible time off and holidays.
- Quarterly team gatherings.
- In-office perks.

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