# Deployment Team Lead

**Company:** [Tabs](https://hotfix.jobs/companies/tabs)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $175k – $205k/yr
**Experience:** 5+ years
**Skills:** NetSuite, Quickbooks, ASC 606, Erp Integrations, Saas Implementations, Customer Onboarding, Revenue Recognition, Order-To-Cash Workflows, Professional Services, Implementation Playbooks
**Posted:** 2026-04-08

> Leads a team of Deployment Strategists while hands-on managing high-impact customer implementations, including ERP integrations like NetSuite and QuickBooks. Requires 5-7 years in SaaS/fintech onboarding, strong accounting fluency, and NYC onsite availability.

## Job Description

## What You’ll Do
- Lead & coach a small team of Deployment Strategists: provide regular feedback, professional development, and model best‑in‑class project delivery and customer communication.
- Own high‑impact implementations end‑to‑end: run onboarding for complex customers, map business processes, configure Tabs, manage ERP integrations (**NetSuite**, **QuickBooks**), and ensure smooth go‑lives.
- Drive continuous improvement: partner with the VP of Client Services to refine playbooks, standardize workflows, and enhance internal tools and data visibility.
- Serve as the customer SME: translate accounting and revenue recognition needs into configuration and implementation decisions; ensure alignment with clients’ finance requirements.
- Partner cross‑functionally: surface implementation insights to Product and Engineering, identify product gaps, and help prioritize enhancements that reduce friction and scale delivery.
- Measure and elevate team performance: track delivery metrics, surface blockers, and implement coaching or process changes to sustain quality, speed, and customer satisfaction.
- Build for scale: contribute to hiring, onboarding, and knowledge‑sharing practices that strengthen the delivery function as Tabs grows.

## Who You Are
- Hands-on leader who excels at delivering complex projects while developing team members
- Strong accounting fluency with the ability to translate finance requirements into implementation decisions
- Systems-oriented thinker who creates repeatable processes from ambiguity
- Clear communicator across finance, accounting, and technical audiences (CFOs to engineers)
- Highly organized, detail-oriented, and metric-driven
- Proactive about continuous improvement and removing friction in delivery
- Customer-focused, committed to exceptional delivery quality and satisfaction

## Experience
- 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies
- Experience mentoring or managing a small team while maintaining direct project ownership
- Strong technical and accounting fluency, ideally with knowledge about **ASC 606** revenue recognition, order-to-cash workflows, or ERP integrations (**NetSuite**, **QuickBooks**)
- Proven ability to manage complex client implementations end to end, balancing speed, accuracy, and customer satisfaction
- Excellent communication skills across finance, accounting, and technical stakeholders
- Background in accounting or finance software; CPA or Big Four experience is a plus

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