# Success Engineer (Global)

**Company:** [Metabase](https://hotfix.jobs/companies/metabase)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 3+ years
**Skills:** SQL, Docker, AWS, GCP, Metabase, Databases, Web Applications, Infrastructure
**Posted:** 2020-05-19

> Technical Success Engineer helps customers optimize Metabase implementations, troubleshoots issues, and guides data querying with SQL/databases. Requires 3+ years experience, strong SQL, and expertise in web apps, infra, or DB management.

## Job Description

## Responsibilities
- Talk to users to understand their goals and challenges
- Help customers design and optimize their Metabase implementation
- Guide customers on getting data from various sources, transforming it, and converting questions into executable queries
- Solve complex problems and troubleshoot customer issues
- Collaborate with technical communicators to create educational materials
- Serve as the voice of the customer to product and engineering teams to drive product development

## Requirements
- Enjoy helping people and solving their problems
- Strong technical background with **3+ years** of experience writing production code, administering systems, and/or managing databases
- Strong database and **SQL** skills
- Expert in at least two of:
  - Designing and developing web applications
  - Managing infrastructure (**Docker**, **AWS**/**GCP**, or similar)
  - Managing databases

## Nice to Haves
- Experience with **Metabase** or other BI tools
- Experience working for an open source product
- Fluency in multiple languages

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