# Manager, Forward Deployed Engineering (FDE)

**Company:** [ConductorOne](https://hotfix.jobs/companies/conductorone)
**Location:** Remote
**Role:** Engineering Management
**Salary:** $100k – $200k/yr
**Skills:** Go, Python, TypeScript, Java, APIs, Webhooks, SCIM, SAML, OAuth, Okta, Azure Ad, Google Workspace, Active Directory, AWS, GCP
**Posted:** 2025-10-22

> Leads a team of Forward Deployed Engineers building customer integrations, automation, and workflows for identity security platform. Balances hands-on coding in Go/backend languages with program management, hiring, and collaborating to productize customer needs. Requires customer-facing engineering experience and identity standards expertise.

## Job Description

## Responsibilities
- Lead, mentor, and grow a team of Forward Deployed Engineers delivering high-impact customer integrations and automation.
- Define and scale the FDE program — building repeatable processes for project scoping, delivery, quality, and handoff.
- Serve as both player and coach: actively contribute to customer engagements while developing the long-term vision for the program.
- Collaborate with Product and Engineering leadership to identify patterns from customer work that should become productized features.
- Partner with Customer Success and Solutions teams to ensure customer needs are translated into reliable, production-ready implementations.
- Design, implement, test, and operate connectors, APIs, and provisioning flows that integrate C1 with external systems.
- Provide technical guidance and review across projects, ensuring best practices around security, observability, and maintainability.
- Build feedback loops that turn customer experience into roadmap insight and continuous improvement for the FDE team.
- Hire and onboard new Forward Deployed Engineers, establishing a strong team culture of ownership, pragmatism, and customer obsession.
- Occasionally travel to meet with customers, lead workshops, or support major deployments.

## Requirements
- Experienced engineer or technical leader who enjoys building teams as much as building software.
- Track record of managing or mentoring engineers in customer-facing or professional services roles.
- Skilled at balancing hands-on technical delivery with leadership and program-building responsibilities.
- Strong experience in **Go** (preferred) or another backend language such as **Python**, **TypeScript**, or **Java**.
- Fluent in **APIs**, **webhooks**, and modern identity standards (**SCIM**, **SAML**, **OAuth**) and experience building integrations with third-party services.
- Communicate clearly with both engineers and executives, and can represent technical decisions confidently to customers.
- Thrive in a fast-paced, iterative environment and enjoy helping others succeed in ambiguous situations.

## Nice-to-Haves
- Built or managed a forward deployed, solutions engineering, or professional services function at a SaaS company.
- Experience designing processes or tooling for scalable delivery of customer-facing engineering work.
- Led or contributed to reusable connector or SDK frameworks (e.g., Baton connectors, connector runners).
- Experience with identity and access management systems such as **Okta**, **Azure AD**, **Google Workspace**, or **Active Directory**.
- Helped define or influence product direction based on customer implementation learnings.
- Comfortable with cloud infrastructure (**AWS**/**GCP**), observability tools (**DataDog**/**Prometheus**), and **CI/CD** pipelines.

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