# Account Manager – K-Beauty Brands

**Company:** [Spotlight](https://hotfix.jobs/companies/spotlight)
**Location:** Remote
**Role:** Account Management
**Salary:** $65k – $109k/yr
**Experience:** 1+ years
**Skills:** Korean Language Fluency, English Language Fluency, Google Sheets, Excel, Project Management, Tiktok Shop, Seller Center, Marketplace Operations, Client Communication, Account Management
**Posted:** 2026-05-26

> Manage TikTok Shop accounts for K-beauty brands as the primary Korean-speaking point of contact, handling operations, client communications, and execution under a Senior Account Manager. Requires native-level Korean fluency and willingness to accommodate KST business hours.

## Job Description

## Client Operations & Communication
- Serve as the Korean-language point of contact for K-beauty brand partners; lead client communications in Korean (email, calls, messaging) and translate key updates and materials between Korean and English.
- Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs—adapting schedules to accommodate KST business hours.
- Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
- Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps in both Korean and English as needed.
- Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zones.

## TikTok Shop Execution & Health
- Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups—including Korean-language product content review.
- Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
- Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural moments.
- Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.

## Cross-Functional Orchestration
- Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars—ensuring K-beauty brand guidelines and cultural nuances are accurately communicated.
- Coordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerations.

## Data, QA, and Process
- Maintain source-of-truth documentation: trackers, promo calendars, etc.
- Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
- Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.

## Growth Trajectory
- Shadow Senior AM on strategy development, escalations, negotiations, and QBR storytelling.
- Gradually take point on client calls (in Korean and English), scope changes, and mini-initiatives.
- Clear, merit-based path to Senior Account Manager within 6–12 months for strong performers.

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**Apply:** https://hotfix.jobs/jobs/de10c159-6199-491f-8d75-619fc27ea0a3
**Canonical:** https://hotfix.jobs/jobs/de10c159-6199-491f-8d75-619fc27ea0a3