# Product Operations & QA Specialist

**Company:** [AKASA](https://hotfix.jobs/companies/akasa)
**Location:** San Francisco, CA, New York, NY
**Role:** QA Engineering
**Salary:** $60k – $85k/yr
**Experience:** 2+ years
**Skills:** regression testing, feature testing, tier-one support, support ticket analysis, qa checklists, go/no-go criteria, support metrics, healthcare operations, feedback loops with pm/eng
**Posted:** 2026-07-16

> Own end-to-end QA, testing, and tier-1 support for AKASA's AI healthcare revenue cycle products. Design regression suites, triage issues, define release criteria, and turn support signals into product improvements. Requires 2+ years in a hospital or clinic setting.

## Job Description

## What You'll Do
- Own end-to-end testing and support for one or more product areas
- Design, maintain and improve testing plans, regression suites, and QA checklists
- Help define go/no-go criteria for releases in their product area, in partnership with PM/TPM/eng
- Own tier-one and triage workflows for their product area
- Triage and route complex or high-impact issues to the right stakeholders
- Monitor and report on key support metrics for their product area

## Skills & Qualifications
- Minimum 2 years of experience in a healthcare setting (hospital or clinic) required
- Owns operational excellence (quality + support + content) for defined product areas
- Strong ability to prioritize testing and support work based on risk and impact
- Communicates patterns and insights in a structured, persuasive way
- Anticipates issues and proactively updates content and processes
- Familiarity with some or all of the following tasks:
  - Regression and feature testing frameworks
  - Tier-one support workflows and SLAs
  - Systematic analysis of support tickets
  - Structured feedback loops with PM and eng
- Is a self-motivated team player with excellent communication and problem solving skills
- Proven ability to successfully and effectively manage goals and deadlines
- Can successfully work independently in a remote/virtual work environment

## What We Offer
- Flexible paid time off (PTO)
- Expansive coverage for health, dental, and vision
- Employer contribution to Health Savings Accounts (HSA)
- Generous parental leave policy
- Full employee coverage for life insurance
- Home office stipend
- Cell phone/internet reimbursement
- Company-paid holidays
- 401(K) plan

## Compensation
Based on market data and other factors, the salary range for this position is $60,000-$85,000 + Equity. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

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