# Associate Solution Consultant, Post-Sales (Channel)

**Company:** [Socure](https://hotfix.jobs/companies/socure)
**Location:** New York, NY, Seattle, WA, San Francisco, CA, Miami, FL, Washington, DC
**Role:** Solutions Architecture
**Salary:** $110k – $130k/yr
**Experience:** 2+ years
**Skills:** REST APIs, SQL, Data Analysis, Technical Integrations, API Integrations, Troubleshooting, Training Delivery, Cross-Functional Collaboration, Partner Enablement, Saas Implementation
**Posted:** 2026-05-27

> Support onboarding and early adoption for channel partners and customers using Socure's identity verification platform. Provide technical guidance, training, and troubleshooting while building partner enablement materials.

## Job Description

## Responsibilities
- Support onboarding and implementation efforts for channel partners and their customers, ensuring a smooth transition from sales to post-sales
- Act as a technical resource for partner-facing teams, helping them understand product capabilities, integration approaches, and best practices
- Design and deliver training sessions for partner customer support and technical teams, enabling them to confidently support their end customers
- Develop and maintain partner enablement materials (e.g., playbooks, troubleshooting guides, FAQs, demo environments) to scale partner self-sufficiency
- Assist in troubleshooting technical issues and answering product-related questions, escalating to internal teams (Product, Engineering, Data Science) as needed
- Help monitor early adoption and performance, identifying opportunities to improve usage, configuration, or outcomes
- Partner with senior Solution Consultants to prepare for and contribute to partner reviews (e.g., QBRs), including gathering insights and performance data
- Proactively identify knowledge gaps within partner teams and recommend targeted enablement or process improvements
- Collect and relay partner and customer feedback to internal teams to help inform product improvements and roadmap priorities

## Requirements
- Bachelor’s degree in a relevant field or equivalent practical experience
- ~2–5 years of experience in a customer-facing, technical role (e.g., Technical Account Manager, Implementation Consultant, Support Engineer, or similar)
- Experience working with APIs, data analysis, or technical integrations (basic familiarity is sufficient; depth will be developed in-role)
- Strong problem-solving skills and ability to communicate technical concepts clearly to non-technical audiences
- Comfortable working cross-functionally and supporting multiple stakeholders, including external partners
- Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry

## Nice to Have
- Exposure to fraud, risk, or identity verification concepts
- Experience supporting SaaS implementations or onboarding processes
- Experience working with partners, resellers, or indirect customer models
- Familiarity with basic analytics or performance measurement

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