# Engineering Manager, Community Support Engineering

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Remote
**Role:** Engineering Management
**Experience:** 9+ years
**Skills:** Backend Systems, Data Services, Routing Systems, Software Development, Technical Strategy, System Architecture, Product Design, Operational Excellence, Reliability, Availability, Cross-Functional Collaboration, Ai Systems
**Posted:** 2026-07-24

> Leads the China Routing and Data Service engineering team, setting technical strategy, delivering scalable backend and data solutions, and developing a high-performing organization. Requires 9+ years of software development experience, 2+ years of engineering management, backend expertise, and English and Mandarin fluency.

## Job Description

## Responsibilities
- Lead the China Routing and Data Service engineering team.
- Ramp up on the team's technology, product, and business goals, including hands-on work to develop deep technical understanding.
- Lead, mentor, retain, grow, and hire a high-performing engineering team.
- Foster a culture emphasizing product thinking, technical depth, customer-centric problem solving, technical quality, and engineering excellence.
- Partner with cross-functional teams to understand business needs and deliver intuitive, scalable routing and data solutions.
- Define and drive long-term technical strategy and architecture.
- Set priorities and strategic direction with cross-functional partners.
- Improve team processes, collaboration, execution efficiency, and delivery quality.
- Lead complex, cross-functional initiatives with measurable business impact.
- Align technical efforts with business outcomes and product priorities.
- Enable individual contributors to lead technical initiatives across platforms and organizations.
- Build a strong and diverse team capable of delivering ambitious product visions.

## Requirements
- 9+ years of relevant software development industry experience in a fast-paced technology environment.
- 2+ years of experience managing engineering teams delivering large-impact work.
- Bachelor's and/or master's degree, preferably in computer science, or equivalent experience.
- Excellent communication, collaboration, and stakeholder-influence skills.
- Experience working with multiple engineering teams and cross-functional partners.
- Strong expertise building large-scale backend systems and experience with user-facing features.
- Strong product and design judgment, with experience building well-designed user experiences.
- Experience leading and shipping large initiatives with significant business impact.
- Experience promoting operational excellence, quality, reliability, and availability.
- Ability to balance short-term business needs with long-term technical quality.
- Experience fostering an inclusive and engaging team environment.
- Ability to identify, retain, grow, and acquire critical talent.
- Fluency in English and Mandarin.

## Nice-to-Haves
- Experience in customer support foundations, routing systems, data services, or AI-powered operational solutions.
- Experience partnering across platforms and organizations.

## Work Arrangement
- Remote within Mainland China.
- Occasional work at an Airbnb office or attendance at offsites may be required, as agreed with the manager.

## Similar jobs

- [Senior Engineering Manager](https://hotfix.jobs/jobs/31121205-98ad-44ca-9d50-20cb6a6671f2) - Duolingo - Beijing, China - CN¥898k – CN¥1.3M/yr
- [Manager, Sales Engineering](https://hotfix.jobs/jobs/7e0801b9-9122-40ea-9c57-43af51c8c11b) - Dandy - Remote - $113k – $141k/yr
- [Engineering Manager - Client Group](https://hotfix.jobs/jobs/3b3c21eb-ef82-4750-b598-b140dd99b347) - Virta Health - Remote - $230k – $250k/yr

**Apply:** https://hotfix.jobs/jobs/dd9c04c8-2db4-4ea0-b0a1-0b2a27bef7c5
**Canonical:** https://hotfix.jobs/jobs/dd9c04c8-2db4-4ea0-b0a1-0b2a27bef7c5