# Customer Success Manager, Key Accounts

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** San Francisco, CA
**Role:** Customer Success
**Experience:** 10+ years
**Skills:** Enterprise Relationship Management, Payments, Fintech, SaaS, Account Management, Customer Retention, Product Adoption, Technical Conversations, Business Reviews, Executive Presentations
**Posted:** 2026-08-07

> Manages strategic enterprise customer relationships, driving adoption, retention, renewals, and account growth through payments insights, business reviews, and technical product guidance. Requires 10+ years of client-facing enterprise relationship management experience and 3+ years in payments or fintech.

## Job Description

## Responsibilities

- Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers.
- Manage a book of customers to drive account health, including performance, product adoption, usage velocity, renewals and growth, referrals, and customer satisfaction.
- Serve as a trusted payments and product advisor by delivering payment performance and industry insights.
- Perform business reviews to align on user priorities, review payment performance metrics, share the product roadmap, and provide guidance on optimizing product value.
- Advocate for customers internally by sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales.
- Support book expansion by identifying and surfacing opportunities that ensure customer success.

## Requirements

- 10+ years of experience in a client-facing role involving enterprise relationship management with large, global, and complex organizations, preferably with a technical product.
- 3+ years of experience in payments and/or fintech.
- Strong business sense and understanding of the underlying drivers and strategies of customers' businesses.
- Track record of leading technical conversations and persuading others to take action based on requirements and solution value.
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.

## Nice-to-Haves

- Experience with consumption-based SaaS products.

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