# Customer Success Manager, DFR Majors - Southeast

**Company:** [Skydio](https://hotfix.jobs/companies/skydio)
**Location:** Remote
**Role:** Customer Success
**Salary:** $120k – $160k/yr
**Skills:** Customer Success, Account Management, Project Management, Sled/Public Safety, Unmanned Aircraft Systems, Hardware/Software Implementation, Quarterly Business Reviews, Renewals & Expansions, Part 107, Cross-Functional Collaboration
**Posted:** 2026-05-22

> Lead implementation, adoption, retention, and expansion for ~20 Public Safety/SLED enterprise accounts. Drive onboarding, QBRs, and proactive support while partnering with Product, Engineering, and Sales.

## Job Description

## How you’ll make an impact
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with large enterprise customers for successful delivery of technology and services
- Develop healthy customer relationships through proactive support and cadence-based follow-ups
- Quantify product feedback and brief executives to drive software and hardware engineering improvements
- Create customer loyalty through proactive support and account management
- Advocate for enterprise customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure customers get value from Skydio technology
- Ensure expansions and renewals through proactive support
- Manage ~20 accounts driving adoption to ensure expansions and renewals of book of business

## What makes you a good fit
- Strong knowledge or previous experience supporting customers in SLED industries (Public Safety, Law Enforcement)
- Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules
- Excellent communication skills (written and verbal) and strong focus on project management tools and concepts
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment
- Work directly with customers through proactive, metrics-based engagement
- Work closely with customers to ensure renewals and identify accounts at risk
- Work closely with customers and sales to ensure expansion and identify vertical-specific pain points

## Requirements
- Strong desire to learn, innovate, and adapt to a growing and changing environment
- Willingness to travel approximately 40%
- Ability to obtain a Part 107 certificate

## Compensation & Benefits
- Annual base salary range: $120,000 - $160,000
- Equity in the form of stock options
- Comprehensive benefits package including group health insurance, paid vacation, sick leave, holiday pay, and 401K savings plan
- Relocation assistance may be provided for eligible roles

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