# Customer Support Specialist

**Company:** [PracticeTek](https://hotfix.jobs/companies/practicetek)
**Location:** San Diego, CA
**Role:** Customer Support
**Salary:** $41k – $49k/yr
**Skills:** Customer Support, Technical Support, SaaS, Help Desk, Troubleshooting, HIPAA, Ehr/Emr, Practice Management, Live Chat, Case Management
**Posted:** 2026-08-27

> Provides multi-channel technical and customer support for RevolutionEHR, troubleshooting healthcare software issues, managing cases through resolution, and collaborating with internal teams. Requires two years of eyecare experience and strong communication, problem-solving, and organizational skills.

## Job Description

## Responsibilities
- Provide timely, professional support to RevolutionEHR customers by phone, live chat, email, and support cases.
- Troubleshoot issues involving navigation, workflows, configuration, and system functionality; escalate when needed.
- Own customer cases through resolution, documenting interactions and troubleshooting steps accurately.
- Communicate case status, next steps, and appropriate follow-up.
- Partner with subject-matter experts, specialty teams, Product, Development, Implementation, Billing, and other internal teams to resolve concerns and identify recurring issues.
- Maintain knowledge of RevolutionEHR functionality, product updates, support procedures, security, privacy, and HIPAA requirements.
- Contribute to training, coaching, process improvement, knowledge resources, and customer experience improvements.
- Meet expectations for quality, productivity, responsiveness, customer experience, attendance, and schedule adherence.

## Requirements
- 2 years of eyecare experience required.
- Previous customer service, technical support, SaaS support, or help desk experience preferred.
- Strong verbal and written communication skills, including the ability to explain complex software functionality clearly.
- Strong troubleshooting, critical-thinking, problem-solving, organizational, and time-management skills.
- Ability to independently research customer questions and recognize when escalation is necessary.
- Customer-focused, collaborative approach with strong attention to detail.
- Ability to manage multiple customer interactions while remaining professional and solution-focused in a fast-paced environment.

## Nice-to-Haves
- RevolutionEHR experience.
- Healthcare, EHR/EMR, practice management, or optometry industry experience.

## Compensation and Benefits
- $19.50–$23.50 per hour, equivalent to $40,560–$48,880 annually based on 2,080 hours.
- Health, dental, and vision coverage.
- Wellness benefits.
- Flexible paid time off, sick time, and 10 company-paid holidays.
- 401(k) with company match.
- Potential additional compensation such as bonuses or equity, as applicable.

## Similar jobs

- [Service Agent, Patient Care Coordinator](https://hotfix.jobs/jobs/1a3e1587-bbe3-4eb0-b6e6-d751bcd1a7ee) - Talkiatry - Remote - $37k – $37k/yr
- [Medical Appeals Specialist](https://hotfix.jobs/jobs/e0680af4-6844-409b-8a81-dd1de9da96c9) - Machinify - Remote - $44k – $44k/yr
- [Travel Support Specialist](https://hotfix.jobs/jobs/301a90eb-8959-4f1c-bd2c-860fcaab13ac) - Rippling - Remote - $46k – $49k/yr
- [Customer Support Specialist 1 (cloud software support)](https://hotfix.jobs/jobs/36d45f66-b402-4a9e-b7d5-40159952a87d) - PracticeTek - Las Vegas, NV - $33k – $69k/yr
- [Account Specialist I](https://hotfix.jobs/jobs/47c8dff4-83fa-4151-9828-a0c1beceb916) - tastytrade - Chicago, IL - $50k – $75k/yr

**Apply:** https://hotfix.jobs/jobs/dd3c4237-ddb1-44a3-bb0e-c12d2e93a9cd
**Canonical:** https://hotfix.jobs/jobs/dd3c4237-ddb1-44a3-bb0e-c12d2e93a9cd