# Database Support Engineer

**Company:** [Supabase](https://hotfix.jobs/companies/supabase)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 7+ years
**Skills:** Postgres, SQL, AWS, Linux, Edge Functions, Postgres Internals, Query Optimization, Data Migration, Pg_Dump, Distributed Systems, Row Level Security, Client Libraries
**Posted:** 2025-12-17

> Provides advanced technical support for PostgreSQL and the Supabase platform by troubleshooting complex customer issues, optimizing workloads, reproducing bugs, and partnering with engineering. Requires 7+ years of relevant experience, deep PostgreSQL expertise, cloud experience, and residency in EMEA time zones.

## Job Description

## Responsibilities
- Investigate and resolve advanced customer issues across PostgreSQL, Auth, Row Level Security (RLS), Storage, Realtime, Edge Functions, and client libraries.
- Provide consultative advice to optimize workloads, avoid common pitfalls, and support advanced users.
- Reproduce bugs, isolate root causes, propose workarounds, and escalate issues to engineering with clear reproduction steps.
- Ask targeted questions to turn incomplete reports into actionable cases.
- Communicate clearly and empathetically with users of all levels, especially during high-impact or time-sensitive situations.
- Identify patterns across tickets and recommend improvements to documentation, tooling, and the product.
- Mentor junior team members and improve support quality.

## Requirements
- 7+ years of experience in technical support, databases, backend engineering, SRE, or a similar field.
- Deep PostgreSQL expertise, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and database internals.
- Strong high-performance SQL and query optimization skills.
- Experience troubleshooting complex setups, including multi-tenant schema patterns and distributed-system behavior.
- Ability to debug difficult Edge Function failures.
- Experience handling data migration issues, including `pg_dump`/restore, schema drift, failed migrations, and safe recovery.
- Hands-on experience with cloud hosting providers such as AWS.
- Comfort working in terminal and Linux environments.
- Ability to thrive in high-volume situations and quickly form and test assumptions.
- Required residency within EMEA time zones.

## Compensation and Benefits
- Fully remote work.
- WeWork membership or coworking allowance.
- Employee equity through ESOP.
- Health insurance coverage: 100% for employees and 80% for dependents.
- Tech allowance for equipment and workspace setup.
- Annual company off-sites.
- Flexible, asynchronous work.
- Annual professional-development allowance.

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