# Software Engineer - Customer Experience Engineering

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** Warsaw, Poland
**Role:** ML Engineering
**Experience:** 3+ years
**Skills:** Java, Python, Machine Learning, LLMs, Llm Agents, Kubernetes, Snowflake, scikit-learn, Embeddings, Clustering, Summarization, Model Fine-Tuning
**Posted:** 2026-06-12

> Build production-grade machine learning and LLM-based solutions that automate support processes and augment technical teams. The role requires at least three years of software engineering experience, machine learning experience, and proficiency with Java or Python services.

## Job Description

## Responsibilities
- Develop and refine machine learning models critical to Snowflake’s business.
- Design metrics and experiments to validate insights.
- Implement projects across the stack, including Java and Python services hosted in Snowflake and Kubernetes.
- Collaborate with product management, design, and partner teams.
- Deliver features requiring close coordination across several teams.
- Participate in product vision and team planning.
- Identify problems, instrument relevant components, and implement solutions.
- Develop and refine LLM-based solutions, including fine-tuning models, agents, clustering, summarization, and embeddings.

## Requirements
- B.S. or M.S. degree in Computer Science or an equivalent discipline.
- 3+ years of hands-on software engineering experience.
- 1+ years of working machine learning experience.
- Interest in state-of-the-art LLM-based solutions.
- Strong verbal and written communication skills.
- Ability to work with diverse peers and external developers.
- Genuine enjoyment of building software and learning new technologies.

## Similar jobs

- [AI Engineer - New Verticals](https://hotfix.jobs/jobs/4159c72e-536e-4211-969c-6bcb9ad805fd) - Protege - Remote
- [Research Engineer - Inference](https://hotfix.jobs/jobs/ebb7c992-845d-4ab6-bf47-ce54b2d96084) - ElevenLabs - Remote
- [Applied AI Intern](https://hotfix.jobs/jobs/5e765ef6-1de5-4a49-b89d-24e71d3aae0a) - Snowflake - Warsaw, Poland
- [Staff Machine Learning Engineer](https://hotfix.jobs/jobs/2cb6da8f-4a54-448d-a4b6-fc05f1412a12) - Payabli - Remote

**Apply:** https://hotfix.jobs/jobs/dd1e484d-6188-4f32-8251-98e9dcffb5a7
**Canonical:** https://hotfix.jobs/jobs/dd1e484d-6188-4f32-8251-98e9dcffb5a7