# Customer Support Specialist, Tax

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Customer Support
**Salary:** $46k – $49k/yr
**Experience:** 1+ years
**Skills:** us payroll, payroll tax, Customer Support, Troubleshooting, SaaS, Compliance, Documentation, Problem Solving, analytical skills, time management
**Posted:** 2026-07-24

> Provide expert customer support for Rippling's US Payroll and Tax features, troubleshooting complex tax issues, resolving escalations, creating documentation, and partnering with Product on improvements. Requires 1-4 years payroll support experience, bachelor's degree, and residence in a Pacific or Mountain time zone state.

## Job Description

## Responsibilities
- Troubleshoot and resolve payroll tax-related issues and guide customers through payroll processing, tax filing, and compliance questions.
- Become the go-to product expert on our US Payroll and Tax capabilities for customers.
- Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams.
- Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.
- Partner with Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.
- Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues.
- Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise.

## Requirements
- 1-4 years of customer support experience in US Payroll domain.
- Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies.
- Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred.
- Bachelor's degree.
- Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail.
- Time management skills and ability to prioritize.
- Excellent communication skills, both written and verbal (in English).
- Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST.

## Compensation
This role will receive a competitive hourly rate + benefits.
- Tier 2: $23.49 per hour
- Tier 3: $22.19 per hour

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