# Property Success Manager

**Company:** [Matter Healthcare](https://hotfix.jobs/companies/matter-healthcare)
**Location:** Boston, MA, Springfield, MA
**Role:** Account Management
**Salary:** $75k – $80k/yr
**Skills:** Account Management, Customer Success, community outreach, property management, hospitality, healthcare, Relationship Building, event hosting, Presentation Skills, organizational skills, time management, Problem Solving
**Posted:** 2026-07-10

> Serve as the primary relationship owner and community partner for affordable housing properties in Massachusetts. Build trusted partnerships with property managers, lead onboarding and resident events, and ensure exceptional experiences for older adult residents and communities.

## Job Description

## What You'll Do

**Build Strong Property Partnerships**
- Serve as the primary relationship owner for assigned affordable housing communities.
- Develop trusted partnerships with property managers, service coordinators, and community leaders.
- Become the first point of contact for property-related questions and concerns.
- Build long-term relationships that support Matter Health's continued growth within each community.

**Lead Property Onboarding & Launches**
- Coordinate onboarding activities for newly assigned properties.
- Introduce property teams to Matter Health's care model and partnership approach.
- Plan and execute successful property launches.
- Ensure every new community receives a consistent, welcoming onboarding experience.

**Strengthen Community Engagement**
- Host resident events that increase awareness and participation.
- Represent Matter Health at community meetings and property events.
- Build excitement around Matter Health services.
- Ensure residents understand the value of relationship-based healthcare.

**Protect the Matter Health Brand**
- Ensure Matter Health is represented professionally within every community.
- Maintain strong communication with property leadership.
- Monitor property satisfaction and proactively address concerns.
- Maintain marketing materials and community presence.

**Collaborate Across Teams**
- Partner closely with Engagement Specialists, Market Operations, Clinical Leadership, and Corporate Real Estate teams.
- Share feedback from communities to improve operations and resident experience.
- Help identify opportunities to strengthen partnerships and community engagement.

## What We're Looking For

Successful candidates often come from backgrounds such as:
- Account Management
- Customer Success
- Community Outreach
- Property Management
- Affordable Housing
- Hospitality
- Healthcare
- Resident Services
- Community Engagement

You may be a great fit if you:
- Love building meaningful relationships.
- Communicate confidently with diverse groups.
- Enjoy hosting meetings, presentations, and community events.
- Are organized and comfortable managing multiple priorities.
- Take initiative and solve problems independently.
- Thrive in fast-paced, growing organizations.
- Enjoy working in the field rather than behind a desk.
- Adapt easily to changing situations and community needs.

**Preferred Qualifications**
- Bachelor's degree or equivalent experience.
- Experience working in relationship-focused roles.
- Experience supporting community organizations, property management, healthcare, hospitality, or customer success.
- Excellent communication and presentation skills.
- Strong organizational and time management skills.
- Valid driver's license and reliable transportation.
- Ability to travel regularly throughout the assigned market.

## Why Matter Health?

- Medical, dental, and vision insurance
- Employer-funded HSA and FSA options
- Employer-paid life and disability insurance
- Voluntary accident, illness, and hospitalization coverage
- Access to Matter Health healthcare services
- 401(k) with company match beginning on Day 60
- Up to 4 weeks of Paid Time Off
- 10 paid company holidays
- 2 volunteer days annually
- Career development opportunities
- Collaborative, mission-driven culture

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