# Operations Specialist

**Company:** [LeafLink](https://hotfix.jobs/companies/leaflink)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $25 – $28/hr
**Experience:** 2+ years
**Skills:** Wire Transfers, Ach Processing, Fedwire, Swift, Nacha, Bsa/Aml, Ofac, Regulation E, Core Banking Platforms, Excel, Transaction Reconciliation, Compliance
**Posted:** 2026-07-14

> Contract Operations Specialist supporting back-office cash processing, wire/ACH transactions, reconciliations, and regulatory compliance (BSA/AML, OFAC) for cannabis industry financial services. Requires 2+ years banking operations experience and strong attention to detail.

## Job Description

## Key Responsibilities
- Process, verify, and settle daily transactions across deposit, loan, and general ledger systems, ensuring accuracy and completeness before end-of-day cutoffs.
- Originate, review, and release domestic and international wire transfers in accordance with Fedwire and SWIFT procedures, dual-control requirements, and OFAC/sanctions screening.
- Process incoming and outgoing ACH transactions, including NACHA file validation, returns, reversals, and Notification of Change (NOC) handling.
- Identify, investigate, and resolve transaction exceptions (holds, suspense items, out-of-balance conditions, duplicate or rejected entries) within established timeframes.
- Serve as the primary escalation and inquiry point for the Customer Service team on transaction status, holds, wire and ACH tracing, and exception resolution.
- Research and respond to wire recalls, ACH disputes, and unauthorized transaction claims; coordinate with correspondent banks and the ACH network as needed.
- Reconcile general ledger and suspense accounts related to wire and ACH activity; prepare adjusting entries as required.
- Maintain compliance with BSA/AML, OFAC, Regulation E, NACHA operating rules, and internal policies and procedures.
- Document processing exceptions and root causes; recommend process improvements to reduce recurring errors and manual touchpoints.
- Support internal and external audits and exams by providing transaction records, exception logs, and procedural documentation.
- Assist with month-end, quarter-end, and year-end processing and reporting as needed.

## Qualifications

**Required**
- 2+ years of experience in bank operations, back office processing, or a similar transaction-processing role.
- Hands-on experience with wire transfer processing (Fedwire/SWIFT) and ACH processing (NACHA file formats, returns, and NOCs) strongly preferred.
- Working knowledge of BSA/AML, OFAC, and Regulation E requirements as they relate to payment processing.
- Experience with core banking platforms and payment/wire systems (e.g., Fiserv, Jack Henry, FIS, or similar).
- Proficiency in Microsoft Excel and other Office applications.

**Preferred**
- Strong attention to detail and accuracy under time-sensitive processing deadlines.
- Sound analytical and problem-solving skills for researching and resolving exceptions and discrepancies.
- Clear written and verbal communication for partnering with Customer Service and other internal teams.
- Ability to prioritize and manage a high volume of transactions and inquiries simultaneously.
- Discretion in handling confidential customer and financial information.
- Comfortable working independently as well as collaboratively within a team-based operations environment.

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