# Technical Account Consultant

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $55k – $90k/yr
**Experience:** 3+ years
**Skills:** MDM, Identity Management, It Solutions, Google, Azure, Okta, Reporting, Data Analytics, Spreadsheets, Pivot Tables, Project Management
**Posted:** 2026-07-01

> Hybrid Technical Account Consultant role combining primary IT expertise (MDM, identity, devices) with secondary platform/reporting skills to drive adoption, provide white-glove consulting, and project manage for Rippling's largest customers.

## Job Description

## Responsibilities
- Drive customer adoption of key features and consult on best practices to incorporate Rippling into workflows.
- Project manage with internal and external teams to execute on engagements and help customers understand and optimize use of Rippling.
- Offer white-glove service with attentive, personalized guidance and product enablement.
- Become a go-to product expert for customers and coworkers.

## Requirements
**Primary Skill Set (IT)**
- Passion and curiosity for all things related to IT.
- 3+ years of experience managing an IT setup at a company, helping customers implement IT products, or selling IT solutions.
- Strong understanding of MDM, Identity Management solutions, or other IT-related solutions.
- Familiarity with IT products such as Google, Azure, and Okta.
- Enthusiasm for helping customers and colleagues.
- Ruthless prioritization and time management.
- Master project/task manager with strong attention to detail.
- Ability to explain complex scenarios in simple, clear written and verbal communications.
- Ability to solve complex, interdependent problems.
- Interest in actively working with product and engineering teams.

**Secondary Skill Set (Platform - Reporting & Data) - Preferred**
- 2+ years of experience building reports, working within data, and enabling customers with reporting needs.
- Ability to expertly build and understand all data sets within reports, and work proficiently in spreadsheets (e.g., pivot tables).
- Ability to provide insights on best practices for data management and advocate for customers' data needs.

## Nice-to-Haves
- Experience in a support capacity with a Managed Service Provider (MSP) or Internal IT staff member.
- Familiarity with admin consoles of email providers and business applications (Google, M365, Slack, Zoom, etc.).

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**Apply:** https://hotfix.jobs/jobs/dc06c245-beb9-4b7e-acae-199bb7c01627
**Canonical:** https://hotfix.jobs/jobs/dc06c245-beb9-4b7e-acae-199bb7c01627