# Implementation Manager

**Company:** [Confido Legal](https://hotfix.jobs/companies/confido-legal)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $150k – $190k/yr
**Experience:** 3+ years
**Skills:** Project Management, Enterprise Software Implementation, Stakeholder Management, Data Configuration, Process Improvement, Training Delivery, Kpi Reporting, Cpg, Retail, Supply Chain
**Posted:** 2026-06-30

> Own end-to-end onboarding and deployment for new enterprise CPG customers on Confido's AI infrastructure platform. Manage project plans, configure software, deliver training, track time-to-value, and collaborate with Sales, CS, and Product teams. Requires 3+ years in enterprise implementations or complex client onboarding.

## Job Description

## What You'll Do

### Onboarding & Deployment
- Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customers
- Manage detailed project plans, timelines, and workstreams across multiple concurrent deployments
- Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements
- Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments

### Customer Enablement
- Deliver training programs, documentation, and onboarding materials that get users up to speed fast
- Run live onboarding sessions and workshops tailored to different user personas — from day-to-day operators to executives
- Track and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption

### Process & Infrastructure
- Apply and refine the implementation playbook — templates, checklists, escalation paths, and success criteria
- Maintain implementation KPIs and reporting to give the business visibility into onboarding health and velocity
- Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time

### Cross-Functional Collaboration
- Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early
- Hand off customers to CS with full context — ensuring a smooth transition and strong starting point for long-term success
- Serve as a key feedback loop into Product, translating implementation friction into actionable roadmap input

## What We're Looking For
- 3+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding — backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcome
- Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines
- Strong project management skills — you're comfortable owning a plan, running a status call, and escalating when something's off track
- Technical curiosity and comfort: you don't need to be an engineer, but you should be able to dig into data, configure software, and troubleshoot without hand-holding
- Experience working with CPG, retail, or supply chain customers is a plus — but not a requirement
- Builder mindset: you're energized by operating within process while still spotting opportunities to improve it

## Perks + Benefits
- Equity
- Paid Relocation
- Unlimited PTO
- 401(K) through Vestwell
- Provided MacBook
- Fully Paid Health, Dental, and Vision plans
- Catered Lunches on Fridays
- Free team dinners
- Unlimited coffee and snacks featuring our brands

## Similar roles

- [Forward Deployed Engineer](https://hotfix.jobs/jobs/35f42f5c-2c95-4f36-99a8-78ce9ea1e992) - Beacon Biosignals - Boston, MA - $150k – $170k/yr
- [Forward Deployed Engineer](https://hotfix.jobs/jobs/42525125-557e-4790-ae83-f445a0bad8b6) - Stuut - New York, NY - $150k – $240k/yr
- [Solutions Architect](https://hotfix.jobs/jobs/348f5fd7-d79e-4817-91e3-76f4540b0c8a) - Rutter - New York, NY - $150k – $165k/yr
- [Solutions Engineer - Commercial (Expansion Sales)](https://hotfix.jobs/jobs/ec4f0500-379a-48c5-afa1-cd6d8b7ee087) - Tailscale - Remote - $150k – $200k/yr
- [Mission Integration Engineer](https://hotfix.jobs/jobs/342b73e2-bd3c-49da-a063-89bed86235e1) - Quindar - Arvada, CO - $150k – $180k/yr

**Apply:** https://hotfix.jobs/jobs/dbf27f11-cb25-452e-8836-54064ff0d382
**Canonical:** https://hotfix.jobs/jobs/dbf27f11-cb25-452e-8836-54064ff0d382