# Software Engineer I - Salesforce

**Company:** [ZoomInfo](https://hotfix.jobs/companies/zoominfo)
**Location:** Bengaluru, India
**Role:** IT Support
**Experience:** 0+ years
**Skills:** Salesforce, Salesforce Data Loader, Workbench, Import Wizard, Postman, Api Testing, Database Fundamentals, Smoke Testing, Regression Testing, Quality Assurance
**Posted:** 2026-08-31

> Provides Tier 1 Salesforce and Lead-to-Order support, including troubleshooting, data maintenance, permissions, and ticket resolution. The role also assists with QA testing, requirements refinement, documentation, and production issue escalation.

## Job Description

## Responsibilities
- Manage and resolve day-to-day Lead-to-Order (L2O) support tickets for business users.
- Troubleshoot Salesforce user issues and perform diagnostic tasks.
- Escalate complex technical issues while communicating with affected stakeholders.
- Perform data imports, updates, exports, and upserts using data management tools.
- Provide Salesforce operational support, including user permissions, basic configuration updates, and data integrity checks.
- Maintain and clean Salesforce records.
- Assist with smoke and regression testing for fixes, enhancements, and new features.
- Participate in story refinement and requirements-gathering sessions.
- Document support issues and resolution workflows.
- Track and communicate testing risks, dependencies, and defects.

## Requirements
- 0–2 years of experience in business analysis, systems analysis, quality assurance, or a related technology role.
- Basic Salesforce platform configuration experience.
- Familiarity with Salesforce Data Loader, Workbench, or Import Wizard.
- Understanding of software delivery lifecycles.
- Basic API testing knowledge, such as Postman.
- Database fundamentals and data integrity verification.
- Analytical troubleshooting and root-cause analysis skills.
- Strong communication and cross-functional collaboration skills.

## Similar jobs

- [Software Engineer I - Salesforce Support](https://hotfix.jobs/jobs/73c4f222-40b1-4b36-9216-bd37a5a7e9ad) - ZoomInfo - Bengaluru, India
- [Junior IT Administrator, EMEA](https://hotfix.jobs/jobs/4d88e9e9-3f57-42f2-a46a-854d2e72ce83) - Dash0 - Remote
- [Business Systems Analyst II](https://hotfix.jobs/jobs/93e17483-8035-4c96-9dea-fa3dadefb54a) - Greenlight - Bengaluru, India
- [IT Support Engineer](https://hotfix.jobs/jobs/c0897e14-5a4d-452d-97e1-fd1a29020882) - Domino - Remote
- [IT Service Engineer](https://hotfix.jobs/jobs/5d8c26c7-32b3-4cec-9d26-ce65508d3041) - Celonis - Madrid, Spain

**Apply:** https://hotfix.jobs/jobs/db5a8bc8-3ce7-4fdb-b3d3-a25d842f51b6
**Canonical:** https://hotfix.jobs/jobs/db5a8bc8-3ce7-4fdb-b3d3-a25d842f51b6