# Call Center Representative – Healthcare Scheduling & Patient Support

**Company:** [Janie](https://hotfix.jobs/companies/janie)
**Location:** Remote
**Role:** Customer Support
**Skills:** Customer Service, Medical Scheduling, Healthcare Support, Call Center Operations, Appointment Scheduling, Medication Refills, Multitasking, English Communication, Internal Systems, Internet Connectivity
**Posted:** 2026-06-22

> Provides inbound and callback patient support, including appointment scheduling, rescheduling, status checks, and medication refill assistance. Requires call center or healthcare-support experience, strong English communication, reliable connectivity, and completion of a four-week training program.

## Job Description

## Responsibilities
- Schedule patient appointments accurately and efficiently.
- Handle appointment reschedules and cancellations.
- Assist patients with medication refill requests.
- Perform appointment and case status checks.
- Conduct outbound callback communications to patients who requested follow-up assistance.
- Maintain professionalism and empathy during all patient interactions.
- Document interactions clearly and accurately within internal systems.
- Follow established workflows, scripts, and compliance procedures.
- Meet productivity, attendance, and quality expectations in a high-volume environment.

## Requirements
- Previous experience in a call center, healthcare support, medical scheduling, virtual assistant, or customer service environment.
- Strong English communication skills, both written and verbal.
- Comfortable handling high call volumes and multitasking.
- Strong organizational skills and attention to detail.
- Ability to work independently in a fully remote environment.
- Professional and customer-focused communication style.
- Reliable attendance and schedule adherence.

## Technical and Home Office Requirements
Selected candidates will receive a stipend to purchase required equipment before starting training.

- Laptop.
- External monitor.
- Noise-cancelling headset.
- LAN cable.
- LAN adapter, if required for device compatibility.
- Intel Core i5 processor, 12th Generation minimum.
- 16GB RAM minimum.
- 256GB SSD minimum.
- Minimum internet speed of 100 Mbps.
- Wired internet connection preferred.
- Stable and reliable electricity.
- Backup power solution required.
- Backup internet solution required.
- Live internet speed test during the recruiting process.

## Training
- Mandatory 4-week training program before joining the live production queue.
- Admission into live operations depends on successfully passing a live call evaluation or exam during training.
- Training schedule and compensation information will be shared during the recruitment process.

## Documentary Requirements
- Government-issued ID.
- Proof of residence.
- Local tax documentation required in the candidate’s country.

## Compensation and Benefits
- Equipment stipend for selected candidates before training.

## Additional Requirements
- Professional, distraction-free work environment.
- Strict attendance and performance adherence.
- Outbound calls are callback communications requested by patients, not cold calls.
- Reliable technology and connectivity are mission-critical.
- Final hiring decision is contingent upon successful completion of the 4-week training program.

## Similar jobs

- [Client Engagement Specialist - Voice](https://hotfix.jobs/jobs/cbad442a-8ded-4fa5-bea4-ab73fceb5672) - Kraken - Remote
- [Vendor Manager](https://hotfix.jobs/jobs/6416633f-b469-4b0c-a6c7-8f389181553e) - Harvey - Remote - $151k – $181k/yr
- [Member Services Associate, Travel & Lifestyle](https://hotfix.jobs/jobs/2947fa49-2e30-461b-9c84-b4e76cc560f7) - Atlas - Remote - $65k – $70k/yr
- [Social Support Specialist I](https://hotfix.jobs/jobs/b38aba2e-4034-4778-8936-f196db2ee3e6) - Coinbase - Remote - ₱639k – ₱639k/yr
- [Client Engagement Specialist, Onboarding](https://hotfix.jobs/jobs/c152775c-cc21-4e2e-bb61-679bb9f2e75d) - Kraken - Remote

**Apply:** https://hotfix.jobs/jobs/daff4b08-3c9f-42ba-9a6c-03470644654e
**Canonical:** https://hotfix.jobs/jobs/daff4b08-3c9f-42ba-9a6c-03470644654e