# Head of Engagement Management

**Company:** [Scale AI](https://hotfix.jobs/companies/scale-ai)
**Location:** San Francisco, CA, New York, NY
**Role:** Account Management
**Salary:** $225k – $281k/yr
**Experience:** 8+ years
**Skills:** Account Management, Team Management, Generative AI, ml training lifecycle, Customer Success, technical product management, Program Management, Consulting, Demand Generation, gtm coordination, stem technical foundation, ai/ml models
**Posted:** 2026-07-21

> Lead and develop a team of Engagement Managers for Scale AI's most strategic GenAI lab accounts. Own end-to-end customer relationships, growth strategy, retention and expansion against revenue targets while translating frontier research needs into human data programs. Requires 6+ years technical customer ownership, 2+ years people management, and deep ML understanding.

## Job Description

## What you’ll do

- Lead and develop a team of Engagement Managers covering Scale's most strategic GenAI lab accounts — hiring, coaching, setting goals, managing performance, and resource planning and allocation across accounts as priorities shift.
- Own account growth strategy for your customer(s), with full accountability for retention, expansion, and commercial development against revenue and growth targets.
- Build and maintain deep, trust-based relationships with frontier AI lab researchers and operations leads, serving as a thought partner across the project lifecycle from ideation to execution.
- Identify and develop new demand generation opportunities in partnership with GTM, and coordinate and track GTM activities across teams at Scale.
- Partner across GTM, ML, Finance, and Delivery Operations to build sustainable, well-resourced account coverage plans and resolve cross-functional tradeoffs. Hold internal teams accountable to customer quality and throughput expectations.
- Set the standard for how your team translates sometimes ambiguous research needs into well-defined human-data programs.
- Build the processes and best practices that evolve the Engagement Management function as Scale's GenAI business and customer set grow.

## What we’re looking for

- 6+ years in a technical product/program management, customer success, and/or consulting role, including significant customer ownership in B2B environments.
- Demonstrated ownership of account growth — building new relationships and expanding existing accounts against commercial targets.
- 2+ years managing a team, with a track record of hiring, developing, and retaining strong performers.
- A technical foundation (academic or professional exposure to CS, Engineering, Economics, Statistics, or another STEM field) and a deep understanding of the ML training lifecycle.
- Hands-on experience working with data or AI/ML models through engineering, research, a technical product role, or engagement management itself.
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results.

## Nice-to-haves

- A graduate degree (PhD, MS) or research experience in a STEM field.
- Experience at a frontier lab or a company developing foundational models, or a technical leadership role at a high-growth AI company.
- Experience scaling a customer-facing or delivery function (process, tooling, or team build-out).

## Similar roles

- [Senior Director, Account Management](https://hotfix.jobs/jobs/007887b1-8c27-4fad-b946-fb2c06a92faa) - Stellar - New York, NY - $225k – $335k/yr
- [Director, Commercial Sales & Account Management](https://hotfix.jobs/jobs/32b0dcfe-a4af-48d3-b75f-7fe971d21b6e) - Motive - Remote - $240k – $300k/yr
- [Regional Sales Director, Midwest (Strategic)](https://hotfix.jobs/jobs/90e5d20f-f38a-4518-b1c3-d34124190c6c) - Cribl - Remote - $200k – $215k/yr
- [Strategic Solutions Director](https://hotfix.jobs/jobs/d33a365d-b6c2-49d3-adf6-6aa1f19efb15) - Axion - New York, NY - $195k – $225k/yr
- [Strategic Accounts Director, Large Group](https://hotfix.jobs/jobs/6fb06134-3212-4c4c-9092-79e1a3a0518d) - Garner Health - Remote - $190k – $250k/yr

**Apply:** https://hotfix.jobs/jobs/dafec9a7-e54e-46aa-9b8e-107414be62ee
**Canonical:** https://hotfix.jobs/jobs/dafec9a7-e54e-46aa-9b8e-107414be62ee