# Product Experience Specialist (Boston)

**Company:** [Lovable](https://hotfix.jobs/companies/lovable)
**Location:** Boston, MA
**Role:** Customer Support
**Skills:** SaaS, Customer Support, Troubleshooting, AI Tools, Knowledge Base Management, Bug Reporting, User Feedback, Product Support
**Posted:** 2026-03-30

> Delivers world-class user support for Lovable's software platform in Boston, troubleshoots issues, captures product insights from front-line interactions, and drives improvements via customer voice. Ideal for user-obsessed problem solvers, ideally with B2C SaaS experience.

## Job Description

## What you'll do
- Become a Lovable expert: Understand every part of our product — deeply
- Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity across US time zones
- Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked
- Improve our support stack: Keep our internal knowledge base up to date and find ways to improve our processes
- Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction

## What we're looking for
- **User-First Mindset**: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter.
- **Crystal-Clear Communicator**: Whether it's a concise chat reply or a detailed bug report, you communicate warmly, clearly, and precisely.
- **Sharp Problem Solver**: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked — even if it's something we haven't seen before.

**Bonus**:
- Experience in B2C SaaS customer support
- Experience using Lovable and other AI tools

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**Apply:** https://hotfix.jobs/jobs/daf183c5-36eb-4853-8ce1-6f92b58a52ec
**Canonical:** https://hotfix.jobs/jobs/daf183c5-36eb-4853-8ce1-6f92b58a52ec