# Customer On-Site

**Company:** [Traba](https://hotfix.jobs/companies/traba)
**Location:** Cincinnati, OH, Las Vegas, NV
**Role:** Customer Success
**Salary:** $50k – $56k/yr
**Experience:** 1+ years
**Skills:** bilingual english spanish, onboarding coordination, worker performance management, schedule management, issue resolution, Stakeholder Communication, ppe management, warehouse operations
**Posted:** 2026-07-20

> Serve as the primary on-site liaison between Traba's workforce, client leadership, and internal teams in a warehouse environment. Manage worker onboarding, scheduling, performance, relationships, and issue resolution while driving account growth.

## Job Description

## Responsibilities
- Build strong relationships with site supervisors and workers, ensuring timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
- Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
- Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues to internal teams as needed.
- Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
- Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.
- Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.
- Identify and drive wallet expansion opportunities within the account.

## Requirements
- High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Bilingual (English & Spanish) required.
- 1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
- Strong interpersonal, verbal, and written communication skills (email and in-person).
- Professional demeanor and ability to represent Traba with both workers and client stakeholders.
- Polished and presentable in a customer-facing environment.
- Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
- Organized, detail-oriented, and a proactive problem solver.
- Comfortable working in fast-paced, dynamic warehouse environments.

## Compensation
- Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

## Similar roles

- [Associate Billing Success Manager (B2B SaaS)](https://hotfix.jobs/jobs/28cb5544-ddc8-4569-a095-c9f72996441f) - Prompt Health - Remote - $50k – $75k/yr
- [Network Success Manager](https://hotfix.jobs/jobs/1d8d1810-1c99-48b6-8c48-5c0564aeaaef) - Bazaarvoice - Remote - $51k – $77k/yr
- [Onboarding Specialist II](https://hotfix.jobs/jobs/fefba2fa-a52f-47c5-b9d8-1a88da02c448) - SimplePractice - Remote - $47k – $60k/yr
- [Program Coordinator](https://hotfix.jobs/jobs/5de9d672-0df2-46c7-a721-d97c3ea39104) - Attentive - Remote - $46k – $65k/yr
- [Customer Success Associate - Denver](https://hotfix.jobs/jobs/ac48e8e9-a471-44c1-86ed-782c6b3b1539) - Datadog - Denver, CO - $54k – $72k/yr

**Apply:** https://hotfix.jobs/jobs/daef3b46-388e-4166-9cfa-1db54a8352c2
**Canonical:** https://hotfix.jobs/jobs/daef3b46-388e-4166-9cfa-1db54a8352c2